Training available on the Learning Hub
Access our member-only training courses and resources, organised by the key issues in our casework.
On this page
About the training
Our Learning Hub offers courses and resources to help you improve your skills.
We’ve gathered learning from across the Hub. These training resources help you build knowledge on specific topics.
Each theme includes a selection of:
- eLearning courses – structured learning with CPD accreditation
- microlearning – short, focused lessons on specific issues
- bite-size learning – quick sessions you can fit around your work
- case studies – real examples from our casework
- podcasts – expert insights and discussions
You can access all resources on the Learning Hub. You’ll need a separate login. Find out how to access the Learning Hub.
Looking for general guidance? Visit our key topics section for free learning resources.
Browse learning by theme
Explore training designed to tackle real challenges. Each theme focuses on practical skills and knowledge you can apply right away.
Complaint handling
Learn effective approaches to managing and resolving complaints.
Antisocial behaviour and noise
Understand your responsibilities and how to respond to antisocial behaviour cases.
Awaab's Law and hazards
Training to help you meet your legal duties under Awaab’s Law.
Knowledge and information management
Learn how to overcome information gaps and communicate more effectively as an organisation.
Our orders
Understand the orders we can make and how to comply with them.
Damp and mould
Learn how to identify, prevent, and resolve damp and mould issues.
Repairs
Improve your approach to repairs management and meeting resident expectations.
Member Responsible for Complaints (MRC)
Understand your role and responsibilities as the designated MRC at your organisation.
Attitudes, respect, and rights
Promote respectful interactions and uphold residents’ rights in all your work.
Pests
Learn how to respond to pest infestations and meet your responsibilities.
Investigation
Strengthen your investigation skills to resolve complaints fairly and thoroughly.
Window-related complaints
Handle complaints about windows, from repairs to condensation issues.
Leaseholder complaints
Understand the specific considerations when handling leaseholder complaints.
Shared ownership
Learn how to manage shared ownership issues.
Service charges
Learn how to handle complaints about service charges clearly and fairly.
Decants
Manage temporary and permanent moves effectively and support residents through the process.