A landlord’s response to a complaint about remedial works was unreasonable because it failed to complete all the works that had been agreed and did not return the property to its condition prior to the works
Continue reading about Agreed works not carried outA landlord’s handling of a request for disabled adaptations and subsequent complaint was unreasonable due to delays and lack of redress
Continue reading about Disabled adaptations delaysA landlord’s handling of a missed gas service appointment was unreasonable because it failed to keep sufficient records to support its contractor’s account of the event or to offer compensation in recognition
Continue reading about Gas service appointmentInvestigation finds maladministration in the landlord’s decision not to take any responsibility for a tenant’s rent arrears caused by incorrect information which it had provided
Continue reading about Inaccurate rent chargedComplaint about the standard of a property at the start of the tenancy resolved with the Ombudsman’s assistance
Continue reading about Property standard at lettingA landlord’s consultation with tenants about the introduction of an enhanced housing management service charge was reasonable as they were consulted in accordance with their tenancy agreements
Continue reading about Service chargesInvestigation finds service failure in landlord’s administration of its complaints procedure, but no maladministration in its handling of the substantive issue
Continue reading about Complaints procedure failureComplaint about increased energy bills resolved through landlord’s complaints procedure with Ombudsman’s assistance
Continue reading about Heating system adviceDispute over the landlord’s handling of reports of anti-social behaviour and time taken to complete repairs resolved through early resolution
Continue reading about Communication failingInvestigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Continue reading about Transfer following leaks
