15 August 2023
The Ombudsman found severe maladministration for Stoke-on-Trent City Council for how it handled a complaint, including not giving a stage one response on two separate occasions.
Continue reading about Vulnerable children left in damp and mould after complaint handling failures by Stoke-on-Trent City Council11 August 2023
We have launched our third annual surveys of landlords and resident panel members to gather insight into landlords’ complaint handling including how they share learning from complaints, as well as how they are monitoring accessibility.
Continue reading about Third annual landlord and resident panel surveys launched10 August 2023
The Ombudsman has found severe maladministration for Waverley Borough Council after it unreasonably delayed the installation of disability adaptations for 18 months.
Continue reading about Waverley Borough Council to pay nearly £13,000 after delayed disability adaptations forced resident to install his own8 August 2023
The Ombudsman has found severe maladministration for Sandwell Council after it did not consider a resident’s vulnerabilities during an anti-social behaviour case, despite multiple reminders.
Continue reading about Sandwell Council ordered to review Reasonable Adjustments policy after mental health failings in ASB case7 August 2023
In the first joint investigation of its kind, the Housing Ombudsman and Local Government and Social Care Ombudsman have found a council and its ALMO failed a vulnerable resident over an anti-social behaviour complaint.
Continue reading about Housing Ombudsman and Local Government and Social Care Ombudsman find maladministration in first joint investigation1 August 2023
The Ombudsman has made a severe maladministration finding against Barking and Dagenham Council after it didn’t act effectively enough and mishandled the repairs over damp and mould.
Continue reading about Barking and Dagenham Council ordered to pay £6,000 after property condition forced family to share one bedroom27 July 2023
The Ombudsman has released its special report into L&Q, finding that the landlord failed to address core issues and cultural failures which therefore led to a prolonged period of decline in services.
Continue reading about Ombudsman orders L&Q to pay £142,000 in compensation after finding ‘prolonged period of decline’ in special investigation25 July 2023
The Ombudsman has made two findings of severe maladministration in two cases after the landlord “failed to act appropriately” when various issues were raised on service charges and a mutual exchange.
Continue reading about Southwark Council’s ‘life impacting’ failings for two households results in severe maladministration20 July 2023
The Ombudsman’s Insight reports will now feature learning for the sector on the emerging trends, as well as a dive into some of the big themes we’ve seen over the past quarter.
Continue reading about New-look Insight report focuses on emerging themes and key lessons from recurring themes18 July 2023
The Ombudsman has made two findings of severe maladministration for Livv Housing Group after its poor response to leaks and damp, as well as its inadequate record keeping.
Continue reading about Livv Housing Group ordered to pay nearly £3,000 after severe record failings left resident in damp home for four years