13 July 2017
The Housing Ombudsman’s Annual Report and Accounts for 2016-17, shows continuous improvement in the service with increased productivity and high levels of customer satisfaction. In 2016-17 we received 15,112 complaints and new enquiries and closed […]
Continue reading about Annual Report and Accounts 2016-17 published21 April 2017
The Housing Ombudsman signed a Memorandum of Understanding (MoU) with the Homes and Communities Agency’s Regulator of Social Housing. Setting out how the two bodies work with each other. It sets out how the Ombudsman […]
Continue reading about Memorandum of Understanding with the Regulator of Social Housing signed24 February 2017
Denise Fowler will be leaving her role as Housing Ombudsman in June 2017 to join Women’s Pioneer Housing as its new chief executive.
Continue reading about Housing Ombudsman Denise Fowler to take on new role12 January 2017
The Housing Ombudsman Denise Fowler has published a consultation paper on her proposed plans and budget for 2017-18. It includes the level of subscription fee, plus an update on performance for the current year. The […]
Continue reading about Housing Ombudsman launches consultation on 2017-18 plans and budget15 July 2016
The Housing Ombudsman has published her Annual Report and Accounts 2015-16. The report sets out a year of significant change and positive achievement. The Housing Ombudsman, Denise Fowler, has led an organisational review that is […]
Continue reading about Housing Ombudsman’s Annual Report and Accounts 2015-16 published12 May 2016
The Housing Ombudsman has published the Corporate Plan 2016 – 2019. Setting out how we will work towards achieving the new vision and strategic objectives. Launched earlier this year, the new vision, Housing Matters: Fairness […]
Continue reading about Housing Ombudsman publishes Corporate Plan 2016 to 201916 June 2015
We welcomed the opportunity to respond to the recent consultation on the creation of a new Public Services Ombudsman.
Continue reading about A Public Service Ombudsman25 March 2015
The Housing Ombudsman welcomes the Government’s announcement today to introduce a new Public Service Ombudsman and to keep the Housing Ombudsman Service as a separate entity.
Continue reading about Housing Ombudsman welcomes plans for a new Public Service Ombudsman