12 July 2018
The Housing Ombudsman Service has appointed its first Panel of Advisors to provide advice and guidance to the Ombudsman on strategic direction and planning.
Continue reading about Housing Ombudsman appoints new Panel of Advisors6 July 2018
The Housing Ombudsman’s Annual Report and Accounts for 2017-18, published today, shows improvements in the service and good progress against targets.
Continue reading about Annual report 2017-18 published15 June 2018
The Housing Ombudsman has published his Business Plan for 2018-19 setting out priorities for the year ahead.
Continue reading about Business Plan 2018-19 published24 May 2018
We are pleased to launch our new website today.
Continue reading about Welcome to our new website8 May 2018
We welcomed the government’s consultation on ‘Strengthening consumer redress in the housing market’ and support the proposal to improve consumer access to redress across the housing and property sector.
Continue reading about Consumer redress in the housing market16 January 2018
We responded to the government’s consultation ‘Tackling unfair practices in the leasehold market’ which looked at a range of measures to tackle unfair and unreasonable abuses of leasehold.
Continue reading about Tackling unfair practices in the leasehold market16 January 2018
We responded to the All Party Parliamentary Group for Excellence in the Built Environment (APPGEBE) Inquiry, looking into the potential and detail for a New Homes Ombudsman.
Continue reading about New Homes Ombudsman consultation11 December 2017
We have published a response to the Mayor of London’s draft of the London Housing Strategy. It focuses on the specific areas of the draft housing strategy which touches on the Housing Ombudsman’s role. Under […]
Continue reading about Mayor’s draft London Housing Strategy consultation30 November 2017
We welcome the Secretary of State’s announcement that there will be a consultation on options to improve redress across the housing sector.
Continue reading about Statement on cross-sector Housing Ombudsman consultation15 November 2017
The Housing Ombudsman has published a consultation paper seeking views and insight from landlords and residents to help inform its plans for 2018-19. The paper provides a review of the year 2017-18 up to the […]
Continue reading about Housing Ombudsman launches consultation on plans for 2018-19