Annual Report 2019-20 published
3 September 2020
The Housing Ombudsman’s Annual Report for 2019-20 has been published today
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Ombudsman’s new powers take effect including working with the Regulator
1 September 2020
New powers in the revised Housing Ombudsman Scheme that takes effect from today (1 September) will help improve awareness, accessibility and speed of complaint resolution.
Continue reading about Ombudsman’s new powers take effect including working with the RegulatorNew September dates set for Complaint Handling Code webinars
25 August 2020
We have added new webinar dates on the Complaint Handling code for September
Continue reading about New September dates set for Complaint Handling Code webinarsSee our latest enewsletter
31 July 2020
The latest issue of our e-newsletter, Housing Ombudsman News, is out now.
Continue reading about See our latest enewsletterThird Insight report highlights Covid-19 impact on complaints
30 July 2020
Our latest Insight report looks at complaints data and case studies from April to June 2020, and shows the impact of the Covid-19 lockdown on the volume and nature of complaints we received.
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Statement on proposals to remove the democratic filter
20 July 2020
The Housing Ombudsman welcomes the Draft Building Safety Bill proposing the removal of the democratic filter to allow direct access to its service and support faster redress
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New complaints code aims for speedier redress and more consistency
7 July 2020
The Housing Ombudsman has published a new Complaint Handling Code providing a framework for high-quality complaint handling and greater consistency across landlords’ complaint procedures.
Continue reading about New complaints code aims for speedier redress and more consistencyOmbudsman’s second Insight report shares latest data and case studies
22 June 2020
Our latest Insight report looks at complaints data and case studies from the second half of 2019-20, together with some key lessons drawn from those to share with landlords.
Continue reading about Ombudsman’s second Insight report shares latest data and case studiesNew guidance for landlords on complaint handling and coronavirus
8 April 2020
Guidance sets out best practice on engaging with the Ombudsman along with guidance on dealing with complaints raised by residents during this time
Continue reading about New guidance for landlords on complaint handling and coronavirusCoronavirus situation: Information for our customers (residents and landlords)
18 March 2020
We are currently operating as normal while we continue to carefully monitor the coronavirus situation, although postal services are very limited so there will be delays. We will keep our customers updated if circumstances change. This page includes information specifically for landlords – scroll down the page
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