20 July 2020
The Housing Ombudsman welcomes the Draft Building Safety Bill proposing the removal of the democratic filter to allow direct access to its service and support faster redress
Continue reading about Statement on proposals to remove the democratic filter7 July 2020
The Housing Ombudsman has published a new Complaint Handling Code providing a framework for high-quality complaint handling and greater consistency across landlords’ complaint procedures.
Continue reading about New complaints code aims for speedier redress and more consistency22 June 2020
Our latest Insight report looks at complaints data and case studies from the second half of 2019-20, together with some key lessons drawn from those to share with landlords.
Continue reading about Ombudsman’s second Insight report shares latest data and case studies8 April 2020
Guidance sets out best practice on engaging with the Ombudsman along with guidance on dealing with complaints raised by residents during this time
Continue reading about New guidance for landlords on complaint handling and coronavirus18 March 2020
We are currently operating as normal while we continue to carefully monitor the coronavirus situation, although postal services are very limited so there will be delays. We will keep our customers updated if circumstances change. This page includes information specifically for landlords – scroll down the page
Continue reading about Coronavirus situation: Information for our customers (residents and landlords)3 March 2020
The Housing Ombudsman has published its Business Plan for 2020-21 together with a revised Scheme
Continue reading about Business Plan 2020-21 and revised Scheme published10 February 2020
We’ve published new guidance notes aimed at assisting landlords with policies and in responding to complaints
Continue reading about New guidance for landlords23 January 2020
We have launched the first in a new series of reports providing insight into our complaints data and individual complaints
Continue reading about New Insight report shares knowledge and learning from casework13 December 2019
We’ve arranged a new a series of workshops to help landlords deal with repairs complaints
Continue reading about New HQN repairs workshops for 202014 November 2019
As Parliament is currently dissolved, only local councillors and tenant panels can refer complaints to our Service.
Continue reading about Changes to the designated person role during the General Election period