9 December 2020
Our new performance data reports feature all landlords in our Scheme with complaints recorded in 2019-20.
Continue reading about Housing Ombudsman publishes performance data on landlords27 November 2020
A special issue of our e-newsletter on our Business plan 2021-22 consultation document is out now
Continue reading about E-newsletter: Special Consultation issue out now24 November 2020
We have published a consultation paper seeking feedback on our business plan 2021-22
Continue reading about Housing Ombudsman launches consultation on plans for 2021-2217 November 2020
The Housing Ombudsman welcomes the plans set out in the government’s Social Housing White Paper published today and its ambition for a strong Ombudsman service.
Continue reading about Housing Ombudsman statement on the Social Housing White Paper11 November 2020
The latest issue of our e-newsletter, Housing Ombudsman News, is out now
Continue reading about E-newsletter: November issue out now22 October 2020
We have issued a report on complaints where severe maladministration was found in 2019-20
Continue reading about Report published on five cases of severe maladministration30 September 2020
Frequently Asked Questions from webinars on the Complaint Handling Code
Continue reading about FAQs on the Complaint Handling Code25 September 2020
We have appointed two new members to our Audit and Risk Assurance Committee
Continue reading about New ARAC members appointed7 September 2020
The latest issue of our e-newsletter, Housing Ombudsman News, is out now.
Continue reading about E-newsletter: September issue out now7 September 2020
We have published a report bringing together our insight from handling almost 2,000 complaints from leaseholders and shared owners over the last two years. These resulted in more than 800 formal investigations with redress required […]
Continue reading about New report focuses on leaseholders and shared owners