New webinars series focused on heating and hot water
19 February 2021
We have added new webinar dates focused on our spotlight report on heating and hot water
Continue reading about New webinars series focused on heating and hot waterLatest News
Housing Ombudsman calls for stronger focus on ‘right first time’ and contract management in heating and hot water complaints
16 February 2021
We have today published a report focused on complaints about heating and hot water
Continue reading about Housing Ombudsman calls for stronger focus on ‘right first time’ and contract management in heating and hot water complaintsNew webinars on landlord performance reports
9 February 2021
We are hosting new webinars on landlord performance reports
Continue reading about New webinars on landlord performance reportsHousing Ombudsman creates new panel for a stronger resident voice
3 February 2021
Recruitment for our new Resident Panel has opened.
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Hand Pushing Blue Complaints Modern Laptop Keyboard Key. 3D Illustration.
Housing Ombudsman finds severe maladministration on Orbit case
27 January 2021
Orbit failed to ensure that a family had a properly working heating and hot water system over a period of at least eight months, says the Housing Ombudsman Service following its investigation
Continue reading about Housing Ombudsman finds severe maladministration on Orbit caseTemporary phone line hours and post arrangements
15 January 2021
Please note that due to the impact of current lockdown restrictions and staff resourcing issues, we are temporarily reducing the operating times of our phone service.
Continue reading about Temporary phone line hours and post arrangementsNew HQN Workshops for 2021
22 December 2020
New HQN workshops dates released
Continue reading about New HQN Workshops for 2021New 2021 dates set for Complaint Handling Code webinars
18 December 2020
We have added new webinar dates on the Complaint Handling code for 2021
Continue reading about New 2021 dates set for Complaint Handling Code webinarsOmbudsman’s Insight report shares latest data and case studies
17 December 2020
Our latest Insight report, published today, looks at complaints data for the second quarter of 2020-21, July to September 2020.
Continue reading about Ombudsman’s Insight report shares latest data and case studiesOnline complaint form: temporary technical issues
15 December 2020
We experienced some temporary technical issues with our online complaint form between 6pm on Thursday 10 December and up to 3pm on Monday 14 December.
Continue reading about Online complaint form: temporary technical issues