9 November 2021
The Housing Ombudsman issued 29 complaint handling failure orders between July and September 2021, highlighting issues with progressing complaints and meeting its standards on complaint handling.
Continue reading about Housing Ombudsman issues 29 complaint handling failure orders3 November 2021
We issued new guidance for landlords on disrepair claims and the complaints process alongside the publication of our new Spotlight report on damp and mould.
Continue reading about New guidance for landlords on disrepair claims1 November 2021
Webinar, forums and workshops
Continue reading about Upcoming Training and events29 October 2021
The latest issue of our e-newsletter, Housing Ombudsman News is out now
Continue reading about Enewsletter: October issue out now26 October 2021
Our new Spotlight report says social landlords should adopt a zero-tolerance approach to damp and mould.
Continue reading about Housing Ombudsman urges zero tolerance approach on damp and mould19 October 2021
The Housing Ombudsman’s online casebook continues to expand and now includes almost 1,000 decisions, providing learning for the sector and demonstrating the difference complaints can make for individual residents.
Continue reading about Online casebook reaches almost 1,000 decisions14 October 2021
We have launched the consultation on our Corporate Plan for 2022-25 setting out ambitious plans for the next three years.
Continue reading about Housing Ombudsman launches consultation on three year plan7 October 2021
The Housing Ombudsman has made two findings of severe maladministration following an investigation into Inquilab Housing Association’s failure to respond to a resident’s requests to deal with damp and mould in her home and for its subsequent poor complaint handling.
Continue reading about Two severe maladministration findings for Inquilab after resident lives with damp and mould for two years29 September 2021
Episode 2 of our Podcast is out now
Continue reading about Our latest Podcast discusses severe maladministration29 September 2021
The Housing Ombudsman has found severe maladministration for Golding Homes complaint handling. It followed a resident’s report of repairs, that she repeatedly made over a period of seven years from 2012 to early 2019.
Continue reading about Housing Ombudsman finds severe maladministration after Golding Homes resident waits seven years for repairs