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Ombudsman focuses on noise cases ahead of report on sector’s approach 

18 October 2022

Cases relating to complaints about noise feature in our latest decisions published as part of our regular fortnightly publication. It comes ahead of our next systemic investigation focused on noise complaints to be published later this month, which will make recommendations and share learning across the sector.

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Scheme changes improve access to Ombudsman

3 October 2022

Changes to the Housing Ombudsman Scheme took effect from 1 October 2022, making it easier for residents to access our service if they remain unhappy with their landlord’s final response on a complaint.

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Ombudsman stresses importance of complaints in challenging times as 22 complaint handling failure orders issued

8 September 2022

We issued 22 complaint handling failure orders in the first quarter of 2022-23, April to June 2022. In 17 cases, landlords complied with the orders and there were five cases of non-compliance.

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Improved access to Ombudsman from October

10 August 2022

Changes to the Ombudsman’s service are set to take effect from 1 October 2022, making it easier for residents to access our service if they remain unhappy with their landlord’s final response on their complaint.

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