Applications are open to join the next Housing Ombudsman Resident Panel – find out more Housing Ombudsman Resident Panel.

Free e-learning modules available

The Housing Ombudsman’s Centre for Learning provides free online training for landlords. Member landlords can register to set up an account and use the platform to increase knowledge on a range of topics from the sector.

The Learning Hub

The Housing Ombudsman’s Centre for Learning provides free online training for landlords via the Learning Hub. Member landlords can register to set up an account and use the platform to increase knowledge on a range of topics from the sector.

The Centre for Learning launched a new Learning Hub which replaces the old e-Learning system in January. If you have not yet accessed the new learning platform, you will need to create a new account.

If you require assistance with accessing or using the new system, please contact hossectordevelopment@housing-ombudsman.org.uk.

Accessing the NEW Learning Hub

New Landlord Learning Hub

The Centre for Learning have launched their new Landlord Learning Hub which replaces the old e-Learning system.

From 1 February 2024, all landlords will be required to set up a new account to log in to the Learning Hub and view the range of training available. 

 

Find out how to create an account (opens in a new tab)

Complaint handling courses

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Dispute Resolution

The Dispute Resolution module is aimed at developing knowledge and understanding to help resolve issues at an early stage and at a local level, based on our dispute resolution principles: 

  • be fair 
  • put things right 
  • learn from outcomes 

It demonstrates the principles using case studies and examples of best practice. Suitable for landlord employees of all levels with a role in dispute resolution, the course will enable participants to: 

  • apply the dispute resolution principles to help resolve complaints effectively 
  • identify cultural changes that will lead to better outcomes for residents and landlords 
Log in and learn (opens in a new tab)
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Applying Dispute Resolution

The Applying Dispute Resolution module sets out how to use the dispute resolution principles to manage three types of complaint: 

  • repairs 
  • antisocial behaviour 
  • managing unacceptable behaviours 

Participants work through scenarios in these three areas and can stop and start at any time.

There is a short knowledge test at the end. 

Log in and learn (opens in a new tab)

Knowledge and information management course

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Knowledge and Information Management

This module shares the results and recommendations of the Spotlight on Knowledge and Information Management Report, which was published in May 2023. 

The course will enable participants to: 

  • identify what knowledge and information management encompasses 
  • specify the four data topics our finding in this report covers 
  • identify good practice in knowledge and information from a case study example 

Once participants have completed this module, they can sign up for the virtual classroom which gives landlords and other housing professionals the opportunity further embed the key learning objectives and to discuss the recommendations from KIM report published in May 2023. 

Log in and learn (opens in a new tab)

Damp and mould courses

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Spotlight report on damp and mould eLearning

This module shares the results and recommendations of the Spotlight on Damp and Mould report published in October 2021 and the one year on follow up report Spotlight on Damp and Mould published in February 2023. 

The course will enable participants to: 

  • list the reasons why we focused on damp and mould for these Spotlight Reports 
  • select the reasons why complaints are a valuable learning opportunity 
  • identify the 10 key factors which impact how successful damp and mould plans are in practice 

Once participants have completed this module, they can sign up for the virtual classroom which gives landlords and other housing professionals the opportunity further embed the key learning objectives and to discuss the recommendations from the damp and mould reports. 

Log in and learn (opens in a new tab)
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What is damp and mould? Why does it happen?

Microlearning

This short microlearning looks at what damp and mould is, and the reasons why it happens.

It is based on Department for Levelling Up, Housing and Communities, the Department of Health and Social Care and the UK Health Security Agency guidance on damp and mould produced in 2023. 

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Social landlords' damp and mould responsibilities

Microlearning

This microlearning looks at social landlords’ damp and mould responsibilities, the common reasons why landlords fail when dealing with damp and mould and how landlords move from being reactive to proactive.

It also shares some examples of what is working for some landlords when it comes to engaging residents on damp and mould. 

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Attitudes, respect and rights courses

A brief overview of the evolution and perception of social housing

Microlearning

This microlearning looks at housing as a human right and a public health mission.

It gives an overview of the evolution of social housing and perception of social housing residents.

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Social housing: the operational landscape in 2023

Microlearning

Landlords and residents alike face a challenging shift in the need, availability and use of social housing. The landscape of social housing has changed and with it the financial, legal and regulatory pressure affecting all aspects.

This microlearning explores these changing landscapes to understand the obstacles that have prevented a modern country from fulfilling the original purpose of our social housing; to safeguard public health and enshrine housing as a human right.

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What does it mean to be vulnerable in social housing?

Microlearning

This microlearning looks at what it means to be vulnerable in social housing, who determines whether someone is defined as being vulnerable and the statutory framework.

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Apologies guidance

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Apologies guidance

Microlearning

A well-made apology is an important and powerful tool in resolving a complaint early.

This microlearning provides a guide on how to make an effective apology. It looks at what to include in your apology, whether it should be written or in person, and who should give it. 

Log in and learn (opens in a new tab)

Contact us

Contact us

If you require assistance with accessing or using the courses, please contact us.

Email: hossectordevelopment@housing-ombudsman.org.uk