Bristol City Council (202209171)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour including staff conduct and his request for compensation. The landlord’s handling of the resident’s complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Charnwood Borough Council (202208480)
This complaint is about the landlord’s handling of: The resident’s report of mould on 6 January 2022, and the associated complaint. An emergency request for repair following a water leak on 17 January 2022.
Clarion Housing Association Limited (202207527)
This complaint is about the landlord’s handling of the resident’s: Concerns about CCTV installed on the premises The associated complaint.
Clarion Housing Association Limited (202230117)
The complaint is about: The landlord's handling of the resident’s reports of dampness, mould and condensation. The landlord's handling of the resident’s reports of dampness and mould causing property damage, as well as affecting her wellbeing in the home. The Service has also considered: The landlord’s complaint handling. The landlord’s record keeping.
Grand Union Housing Group Limited (202220883)
The complaint is about the landlord’s handling of the disposal of the resident’s personal belongings stored in a communal meter cupboard. The Ombudsman has also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202222877)
The complaint concerns: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of repairs required to resolve a leak in the property.
Islington Council (202226162)
This complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202124516)
The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial behaviour (ASB). Request to be rehoused. Associated complaint.
London Borough of Hackney (202232201)
The complaint is about the landlord’s handling of repairs following a leak in the resident’s kitchen.
Metropolitan Thames Valley Housing (MTV) (202216818)
The complaint is about: The landlord’s handling of the resident's reports of floods into their property, due to communal drainage issues. The landlord’s handling of the resident’s complaint.