All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202103060 Birmingham City Council 1 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
The complaint is about the landlord’s decision to issue a Notice of Seeking Possession Order (NOSP) following its contact with the resident to arrange a gas inspection.
The complaint is about: The completeness of information/disclosure provided to the resident’s legal team as part of the disrepair claim. The landlord's views of the facts of the case and the subsequent level of compensation.
The complaint concerns the landlord’s handling of: The landlord’s response to the resident’s reports of no hot water or heating in the property. The associated formal complaint into the matter.
The complaint concerns how the landlord responded to the resident’s concerns of low water pressure and the condition of the water supply to the property.
The complaint is about the landlord’s response to the resident’s report about the standard of cleaning and maintenance in the communal areas, including the bin store.
The complaint is about the landlord’s: Handling of the resident’s requests to replace her garden fence. Handling of the resident’s complaint.
The complaint concerns rewiring works completed in January 2020.
The complaint is about the landlord’s response to the resident’s request for a communal sink.