All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about the landlord’s handling of: reports made by the resident prior to 2018 of cracks to her bedroom and living room walls and ceilings; the resident’s more recent reports of cracks to her bedroom and living room walls and ceilings; the resident’s requests for it to remove washing lines and bulky items from communal areas; the resident’s questions about electrical works.
The complaint concerns the resident’s belief that their former property was unsafe.
The complaint is about the resident’s liability to pay for the cost of electricity used by the landlord when repairing empty properties.
The Council’s decision to extend a controlled parking scheme to include the area where the resident lives.
The complaint is about the landlord’s handling of works to replace external doors and to remedy damp and mould in the resident’s property.
The complaint concerns the landlord’s handling of reports of unacceptable behaviour made against the resident.
The complaint is about the landlord’s handling of repair issues and the length of time taken to resolve this.
The complaint is about the landlord’s handling of a leak and subsequent offer of compensation.
The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. The landlord’s associated complaint handling.
The complaint is about the landlord’s response to the resident’s reports about the windows at the property.