Applications are open to join the next Housing Ombudsman Resident Panel – find out more Housing Ombudsman Resident Panel.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Loading...

City of York Council (202344656)

The complaint is about: The landlord’s response to the resident’s concerns about damp, mould, and water ingress. The landlord’s handling of the resident’s complaint.

Clarion Housing Association Limited (202209035)

The complaint is about the landlord’s handling of the resident’s reports of: A leak to her home. Lift repairs. The Housing Ombudsman has also considered the landlord’s complaints handling.

LiveWest Homes Limited (202328440)

The complaint is about the landlord’s handling of a roof leak. This Service has also investigated the landlord’s complaint handling.