All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord's response to: Reports of staff misconduct and communication regarding belongings in the property. A request for an adaptation. The resident’s request for permissions for a shed. Reports of repairs within the property. The report has also taken the landlord’s handling of the associated complaint into consideration.
The complaint is about the landlord’s handling of: The resident’s request to be rehoused due to overcrowding. A pest problem. The resident’s reports of a leak. The Ombudsman will also be considering the landlord’s complaint handling.
The complaint is about the landlord’s response to reports of noise transference from the property above. This Service will also investigate the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of repairs to air vents and ducts in the property; The resident’s associated complaint.
The complaint is about the landlord’s response to the resident’s concerns about restricted use of the shared garden and being unable to obtain safe passage from the building in the event of an emergency.
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB).
This complaint is about the landlord’s handling of the resident’s request for a management pack.
The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and the associated repairs. Reports of repairs to the windows. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about asbestos in his property. The Ombudsman has also considered the landlord’s complaint handling.