All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The condition of the property when the resident moved in there. The landlord’s handling of the subsequent repairs to the resident’s property. The landlord’s associated complaint handling.
The complaint concerns the landlord’s handling of: Reports of ASB A request for a fence to be erected
The complaint concerns the landlord’s refusal to grant permission for the property to be converted.
The complaint is about the landlord's referral and response to a Community Multi-Agency Risk Assessment Conference (CMARAC) that that took place in 2019 and the information used as part of that assessment.
The complaint is about: the landlord’s handling of the resident’s reports of noise nuisance from his neighbour. The effect on the resident’s health and wellbeing.
The complaint refers to the landlord’s handling of the resident’s: concerns regarding the smoke detector system in his property. concerns about the extractor fan in his kitchen. associated complaint.
The complaint is about the resident’s liability for rent arrears.
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and request for anti-ASB measures. The landlord’s response to the resident’s reports in relation to the management of communal areas, including cleanliness, mould and the front door. The amount of compensation offered to the resident in relation to a delay in installing anti-climb measures.
The complaint is about the landlord’s response to the resident’s report of a leak. The complaint is about the complaint handling.
The complaint concerns the landlord’s administration of the service charge account, specifically in respect of charges for communal works which were added to the 2018 service charge and were not needed and did not go ahead.
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