All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Administration of the resident’s rent account. Handling of an anti-social behaviour (ASB) allegation about the resident. Response to the resident’s ASB allegation reported on 3 July 2019.
The complaint is about: The resident’s request for a refund of her rent and service charges. The landlord’s handling of the resident’s staircasing request. The landlord’s associated complaint handling.
The complaint is about the response to a request for the rumble strip to be removed from the entrance of the estate.
The complaint is about: The landlord’s handling of the resident’s parking permit application. The landlord’s response to the resident’s concerns about Penalty Charge Notices (PCN’s) issued against her.
The complaint is about the landlord’s response to the resident's request for a reduction in rent due to the removal of a garage within the boundary of his property.
The complaint is about the landlord's handling of repairs to the resident's gas fire.
The complaint is about the landlord’s response to the resident’s reports about:
This complaint is about: a. Repairs which the landlord instructed in response to an ongoing noise dispute, and the delays to those repairs. b. The resident’s request to be re-housed c. The landlord’s complaint handling
This complaint is about: The landlord’s handling of the resident’s transfer application. The resident’s request for a management transfer. The landlord’s record keeping.
The complaint is about the level of compensation offered to the resident for repair delays and lack of communication.
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