London & Quadrant Housing Trust (L&Q) (202434596)
The complaint is about the: Landlord’s handling of snagging works. Letter the landlord issued following an altercation. We have also assessed the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Camden Council (202310255)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s handling of the associated complaints.
London Borough of Tower Hamlets (202331276)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Requests for repairs to the balcony door. Reports that the shower was not draining properly. We have also considered the landlord’s complaint handling.
North Northamptonshire Council (202319564)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Reports of repairs to the heating system. Request for a kitchen renewal. The Ombudsman has also considered the landlord’s complaint handling.
Origin Housing Limited (202416610)
This complaint is about the landlord’s: Response to the resident’s reports of water ingress into her property. Handling of the associated complaint.
Peabody Trust (202337779)
The complaint is about the landlord’s response to the resident’s: Report of drainage repairs. Associated complaint.
Pinnacle Affordable Homes Ltd (202324175)
The complaint is about the landlord’s: handling of repairs to the heating system. response to the resident’s reports of damp and mould. response to the resident’s concerns about standing water. handling of a shower repair. response to the resident’s request that it remove a cat flap. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Plus Dane Housing Limited (202322644)
The complaint is about the landlord’s handling of the resident’s concerns about: Access to the laundry room. The availability of the jet washer. The current and future use of the community centre. A lack of meetings and the refusal of suggestions for using communal areas.
The Guinness Partnership Limited (202419804)
The complaint is about the landlord’s response to: The resident’s reports of no heating and hot water. The resident’s reports of damp and mould.
West Kent Housing Association (202420405)
The complaint is about the landlord’s handling of: Issues with the wet room flooring. Issues with the tiling behind the toilet cistern. Issues with the shower curtain. Additional repairs to the remainder of the resident’s property. The resident’s complaint.