London & Quadrant Housing Trust (L&Q) (202305315)
The complaint is about the landlord’s: Handling of window repairs and associated reports of damp and mould . Complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Richmond Housing Partnership Limited (202306485)
The complaint is about the landlord’s handling of: Repairs following a leak from the flat above. The resident’s request for compensation for water damaged possessions. The resident’s reports of damp and mould. Repairs to the kitchen sink pipework. The formal complaints.
Southern Housing (202234809)
The complaint is about how the landlord handled water ingress and associated damp and mould in the property . The Ombudsman has also considered the landlord’s record keeping.
Westminster City Council (202320571)
The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports.
English Rural Housing Association Limited (202232931)
The complaint is about the landlord’s handling of the resident's reports about grounds maintenance and an associated service charge refund.
Harlow District Council (202311482)
The complaint is about the landlord’s handling of repairs to a leak to the roof at the leaseholder’s property.
Hexagon Housing Association Limited (202218130)
The complaint is about: The landlord’s handling of various repairs to the property. The landlord’s response to the resident’s concerns regarding the rehousing process. The associated complaint handling.
Tower Hamlets Homes (202119292)
The complaint is about the landlord’s handling of repairs to the resident’s wet room. The Ombudsman has also investigated the landlord’s complaint handling.
Westminster City Council (202109522)
The complaint is about the landlord’s refusal to replace the front door of the property.
A2Dominion Housing Group Limited (202229927)
The complaint is about the landlord’s handling of repairs to resolve a reoccurring roof leak and associated damage to the internal decorations within the property. The Ombudsman has also considered: The landlord’s record keeping and information management. The landlord’s complaint handling.