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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Longhurst Group Limited (202114326)

The complaint is about: The landlord’s response to the resident’s concerns about a service charge and its handling of her refund. The landlord’s handling of the resident’s requests for documents relating to the property. The landlord’s response to the resident’s request that the property was reclassed due to the disability adaptations in one of the bedrooms. The landlord’s response to the resident’s concerns about the conduct of staff members. The landlord’s handling of the associated complaint.

Notting Hill Genesis (NHG) (202222325)

The resident’s complaint is about: The landlord's response to the resident’s reports of damp and mould in the property, including its handling of a decant. The Ombudsman will consider the landlord’s complaint handling.

Ocean Housing Limited (202301895)

The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour and noise nuisance. damp and mould in the resident’s home and the associated complaint.

One Housing Group Limited (202309578)

The resident’s complaint is about the landlord’s response to the resident’s reports of: Damp and mould in her property. Delays to repairs to a kitchen cupboard, and missed contractor appointments. The landlord’s complaint handling.

Orbit Group Limited (202227500)

The complaint is about: The landlord’s handling of the resident’s application for rehousing to one of its properties. The landlord’s handling of the associated complaint.

Peabody Trust (202127329)

The complaint is about: The landlords handling of the residents reports of ongoing damp and mould in her property. The landlords handling of the residents complaint about the issue.

Peabody Trust (202210230)

The complaint is about the compensation offered by the landlord for its handling of the resident’s reports of drainage issues affecting his toilet. The Ombudsman has also considered the compensation offered for its complaint handling.

Peabody Trust (202213300)

REPORT COMPLAINT 202213300 Peabody Trust 28 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

Peabody Trust (202231175)

The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Handling of reports of leaks. Complaint handling. Record keeping.

Peabody Trust (202234265)

The complaint is about the landlord’s response to the resident about: Issues in the kitchen, bathroom and bedroom including leaks, damp, and mould. Boiler repairs. Windows repairs.