All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident’s concerns about the relocation of the gas meter. The landlord’s response to the resident’s reports about the conduct of a member of the landlord’s staff. The landlord’s complaint handling.
The complaint is about the landlord’s handling of repairs to the communal lift.
The complaint is about the landlord’s: Installation of gas central heating at the resident’s property. Complaint handling.
The complaint is about the landlord’s response to the resident’s reports about damp and mould.
The complaint is about the landlord’s management of asbestos at the resident’s property. the landlord’s handling of other disrepair issues including damp and floor repair.
REPORT COMPLAINT 202122271 Greenwich Council 1 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of the resident’s reports of a faulty gas meter.
The complaint is about the landlord’s: Response to the resident’s reports of a leak into her property and the subsequent repairs. Response to the resident's request for compensation for items damaged and the resident’s request to be relocated. Handling of the associated complaint.
The resident complains about: The landlord’s approach to repairs during Covid-19 (complaint A). The handling of complaint A (complaint B). A warning the landlord gave about unreasonable behaviour (complaint C). Overall complaint handling and adherence to the Ombudsman’s Complaint Handling Code. The landlord’s unreasonable behaviour policy.