All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord's handling of: The resident’s reports of anti-social behaviour (ASB) by a neighbour. The resident’s request to be reimbursed for gardening maintenance and wall plastering works undertaken in the property by her. The associated complaints including the resident’s complaint that it had discriminated against her.
The complaint is about: The resident’s concerns over the level of some of the landlord’s service charges. Specifically, the resident has said she believes she is being overcharged for services. The landlord’s response to the resident’s requests for information about the service charges. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould at the property. The resident’s request to be medically assessed to enable them to move. This report has also considered: The landlord’s record keeping. The landlord’s complaints handling.
The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB). This Service has also considered the landlord’s complaint handling.
The complaint is about the resident’s reports of a leak. The Ombudsman has also looked at the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the heating system upgrade (including boiler repair) and request for a decant; Reports of damp and mould; Rent arrears; Concerns about staff conduct during a gas safety check; Associated complaint.
The complaint is about: The landlord's response to the resident’s re-housing request. The landlord's response to reports of a leak into the property and the associated damp and mould. The landlord's complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of leaks from a neighbour’s flat. The resident’s reports of antisocial behaviour (ASB). The associated formal complaint.
The complaint is about the landlord’s response to: The resident’s reports that his recycling was not collected on several occasions. The resident’s reports that he has not received a caretaking service for several years. The associated complaint.
The complaint is about the landlord’s response to: The July 2021 flood incident, including its handling of repairs. The associated complaint.