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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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London & Quadrant Housing Trust (L&Q) (202323654)

The complaint is about the landlord’s handling of the resident’s reports of disrepair to the windows, causing damp and mould in her property. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.

Newlon Housing Trust (202231817)

The complaint is about the landlord’s: Handling of repairs to the door entry system. Response to the resident’s request for compensation for loss of property. The Ombudsman has also considered the landlord’s complaint handling.

Places for People Group Limited (202343788)

The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s request for a management transfer. The Ombudsman has also investigated the landlord’s complaint handling.

Southern Housing (202309721)

The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.

Stonewater Limited (202234676)

The complaint is about the landlord’s handling of responsive repairs including: Electrical issues in the property . Leaks in the bathroom and damage to the wet room below. Repairs to the back door lock. This Service has also investigated the landlord’s complaint handling

Stonewater Limited (202314128)

The complaint is about the landlord’s response to the resident’s report that the landlord had not maintained the external communal areas.