Southway Housing Trust (Manchester) Limited (202104948)
The complaint is about the landlord’s response to the residents reports of damp and mould. The Ombudsman has also considered the landlords complaint handling.
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The complaint is about the landlord’s response to the residents reports of damp and mould. The Ombudsman has also considered the landlords complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of smoke entering his property from his neighbour’s flat. This Service has also considered the complaint handling.
The complaint is about the landlord’s response to the resident’s report of a leak.
The complaint is about the time taken by the landlord to restore the resident’s communal lift to full working order following a leak.
The complaint is regarding the landlords; response to the resident’s request for replacement windows and doors; and. complaints handling.
The complaint is about: The landlords handling of the repairs to plaster within the property. The residents report regarding staff conduct. The landlords handling of the resident’s complaint.
The complaint is about the freeholder’s handling of: repairs to the patio doors. reported heating issues in the property.
REPORT COMPLAINT 202121759 Guinness Housing Association Limited 28 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling.
The complaint is about the landlords: Handling of the residents reports of defects at his property. Handling of the residents reports of the lack of communal maintenance at his property. Communication and complaint handling.