All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s concerns about: Repairs, including to the porch. Major works to her property following the roof coming off. Required follow-on repairs. The management of her decant (temporary move). Its handling of her personal belongings during the major works. Staff conduct. A contractor causing damage to her front garden wall.
The complaint is about the landlord’s handling of: the resident’s request for reimbursement of parking fines; the resident’s concerns regarding the parking scheme. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of outstanding repairs at the property. Reports of damp and mould in the property. Reports of issues with the utility meters. Complaints.
The complaint is about the landlord’s handling of: The resident’s reports of multiple repair issues affecting her property and the communal area. The resident’s complaint.
This complaint is about the landlord’s handling of the resident’s reports of damp and mould within his property and the damage caused to his belongings. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns about a slope in the garden, and the information it gave her while she was purchasing the property. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of concerns about the condition of the property when it was let. Handling of insulation issues within the property. Handling of drainage works at the property. Response to concerns about subsidence and movement of the property. Complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about the conduct of its staff.
The complaint is about the landlord’s handling of the resident’s reports of a broken fence. We have also decided to investigate the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property.