Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southway Housing Trust (Manchester) Limited (202104948)

The complaint is about the landlord’s response to the residents reports of damp and mould. The Ombudsman has also considered the landlords complaint handling.

Sovereign Housing Association Limited (202208805)

The complaint is about the landlord’s handling of the resident’s reports of smoke entering his property from his neighbour’s flat. This Service has also considered the complaint handling.

The Guinness Partnership Limited (202214038)

The complaint is about the landlord’s response to the resident’s report of a leak.

The Guinness Partnership Limited (202217512)

The complaint is about the time taken by the landlord to restore the resident’s communal lift to full working order following a leak.

Abri Group Limited (202205248)

The complaint is regarding the landlords; response to the resident’s request for replacement windows and doors; and. complaints handling.

Clarion Housing Association Limited (202101002)

The complaint is about: The landlords handling of the repairs to plaster within the property. The residents report regarding staff conduct. The landlords handling of the resident’s complaint.

Clarion Housing Association Limited (202223313)

The complaint is about the freeholder’s handling of: repairs to the patio doors. reported heating issues in the property.

Guinness Housing Association Limited (202121759)

REPORT COMPLAINT 202121759 Guinness Housing Association Limited 28 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Hammersmith and Fulham Council (202016649)

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling.

Home Group Limited (202118954)

The complaint is about the landlords: Handling of the residents reports of defects at his property. Handling of the residents reports of the lack of communal maintenance at his property. Communication and complaint handling.