Estuary Housing Association Limited (202310898)
This complaint is about the landlord’s handling of repairs to the trickle vent above the living room window of the property.
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This complaint is about the landlord’s handling of repairs to the trickle vent above the living room window of the property.
The complaint is about the landlord’s handling of the resident’s request for a mutual exchange.
The complaint is about the landlord’s response to the resident’s report of a leak into the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of rodents in the property. Handling of the resident’s concerns about loft insulation. This investigation also considers the landlord’s record keeping and complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of boiler repairs required in the property. Associated formal complaint.
The complaint is about the landlord’s response to the resident’s: Reports of noise nuisance. Concerns about contaminated water supply. Report of damage caused during installation of a fire door. Dissatisfaction about the level of service charges. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s report of blocked access to a communal area. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of window and door replacement work at the resident’s property. Response to the resident’s reports of poor staff conduct. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of domestic abuse (DA). The ending of the resident’s tenancy. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the resident’s reports about the landlord’s handling of: Repairs and the subsequent damp and mould in the former property, including the amount of compensation offered. The associated complaints.