London & Quadrant Housing Trust (L&Q) (202410614)
The complaint is about the landlord’s: Response to the resident’s reports of issues with the boiler in the property. Complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Barking and Dagenham (202348403)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling.
Magna Housing Limited (202323728)
The complaint is about the landlord’s: Handling of reports of a leak and remedial works required. Response to health and safety concerns about a neighbour’s behaviour. Contact with the resident’s doctor. Relocation of the resident’s careline unit and handling of reports of a fault with the unit. The Ombudsman has also considered the landlord’s complaint handling.
Paradigm Housing Group Limited (202311664)
The complaint is about the landlord’s handling of: The termination of the resident’s licence agreement. The resident’s report of the use of force during eviction.
Sanctuary Housing Association (202217882)
The complaint is about the landlord’s handling of floods in the property. The Ombudsman has also investigated the landlord’s complaint handling.
Somerset Council (202339162)
The complaint is about the landlord’s: Allocation of a tenant to the property adjoining the resident’s property. Response to the resident’s reports of noise from the neighbouring property and associated works. Complaint handling.
Southern Housing (202232960)
The complaint is about the landlord’s handling of: damage to the resident’s window and balcony following cyclical works in 2020. communal facilities. communal repairs. estate management and communication. the resident’s complaint.
The Riverside Group Limited (202230641)
The complaint is about the landlord’s: Response to the resident’s concerns that a carbon monoxide alarm had not been installed in their home by 1 October 2022. Handling of the resident’s associated complaint.
Torus62 Limited (202403924)
The complaint is about the landlord’s handling of damp and mould repairs. The Ombudsman has also looked at the landlord’s handling of the associated complaint.
Waltham Forest Council (202337536)
The complaint is about the landlord’s handling of: A problem with the resident’s kitchen sink. The resident’s reports of dissatisfaction with the standard of communal caretaking. Repairs to a communal door lock. The resident’s reports of antisocial behaviour (ASB). A home loss and disturbance payment. The Ombudsman will also investigate the landlord’s handling of: The resident’s complaint. Its knowledge and information management.