All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about: The landlord’s response to the resident’s concerns about the condition of the garden; The landlord’s response to resident’s reports of a leaking bath; The landlord’s response to resident’s reports of various repairs to the building’s communal areas; The landlord’s response to resident’s concerns about external appliances connected to the property’s electricity meter; The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of repairs to the kitchen.
The complaint is about: The landlord’s response to a leak into the communal toilet that was believed to have come from the resident’s property. The landlord’s complaint handling.
The complaint is about the landlord's handling of the resident's request for his tenancy to be changed from joint to sole.
The complaint is about the landlord’s handling of garden fence repairs.
The complaint is about the landlord’s handling of: The resident’s request for replacement external doors. The associated complaint.
The complaint is about the landlord’s handling of the resident’s fence repair and its communication about this.
The complaint is about the landlord's: Response to the resident’s reports of mould at the property. Complaints handling.
The complaint is about how the landlord has maintained the communal areas of the estate.
The complaint is about the landlord’s: Response to the resident’s reports of difficulties experienced in staircasing and buying additional shares in the property. Response to the resident’s mortgage lender’s request for additional paperwork. Complaints handling.