Notting Hill Genesis (202011089)
The complaint is about the managing agent’s handling of the resident’s concerns, following alterations undertaken at his neighbour’s property, and the landlord’s response on bringing this matter to its attention.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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One Housing Group Limited (202108365)
The resident has complained about: The landlord’s handling of repairs to her property, in particular repairs to the intercom / buzzer, a leak through the skylight window, a faulty shower, and the heating system. The landlord’s Covid-19 ‘No Visitor’ policy which prevented access to her support bubble. The conduct of the landlord’s staff.
Paradigm Housing Group Limited (202016626)
The complaint is regarding: The condition of the property when it was let. The landlord’s response to the resident’s reports of a collapsed ceiling. The landlord’s handling of repairs at the property. The resident’s management transfer.
Peabody Trust 2018 (202006277)
The complaint is about the landlord’s response to a request for compensation in respect of its handling of repair reports.
Southwark Council (202114064)
The complaint is about the landlord's: Handling of the resident’s reports of no heating or hot water in the property between 1 January 2021 and 14 January 2021. Complaint handling.
Sovereign Housing Association Limited (202011507)
The complaint is about the landlord’s handling of the resident’s reports of fumes entering his property.
Spitalfields Housing Association Limited (202008492)
The complaint is about the landlord’s: Complaints handling. Response to the resident’s reports of leaks at the property and damage to belongings.
Wandle Housing Association Limited (202105560)
The complaint is about: The landlord’s response to the resident’s request for a fire safety check of her doors in her property and her concerns that the doors in her property were not fire-rated. The landlord’s complaint handling.
Clarion Housing Association Limited (202116086)
The complaint is about the landlord’s handling of the resident’s reports of flooding in the property.
Nottingham Community Housing Association Limited (202125023)
The complaint is about the landlord’s response to the resident’s reports about: Allegations made about him that led to the discharge of duty to provide temporary accommodation to him; Anti-social behaviour.