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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Karbon Homes Limited (202115388)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his neighbours.

Lambeth Council (202111177)

The complaint is about the landlord's handling of: The resident’s reports of noise nuisance. The associated complaint.

Metropolitan Thames Valley Housing (202016783)

The complaint is about: The landlord’s handling of the resident’s report of pest infestation in her property. The landlord’s handling of proofing works to her property. The landlord’s complaint handling.

Yorkshire Housing Limited (202117183)

The complaint is about: The landlord’s handling of the resident’s reports of a leak and the subsequent repairs. The landlord’s handling of the associated complaint and record keeping. 

Housing For Women (202015827)

This complaint is about the landlord’s handling of: the resident’s reports of plumbing repairs and a leak into her hallway; the related complaint.