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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Peabody Trust (202108961)

The complaint is about the landlord’s handling of the resident’s report of damaged laminate floors following water ingress in her home.

Phoenix Community Housing Association (Bellingham and Downham) Limited (202001538)

The complaint is about: The landlord’s handling of the resident’s repairs between 2012 – 2015. The landlord’s handling of the neighbour dispute concerning ownership of the fence and the location of the boundary. The landlord’s handling of alleged Anti-Social Behaviour (ASB) from both parties. The landlord’s handling of the resident’s reports of harassment and bullying during a telephone call with the Housing Officer (HO). The landlord’s handling of the resident’s request for repair to the communal area. The landlord’s handling of the resident’s request for a downstairs toilet. The landlord’s handling of the resident’s request to be transferred to alternative accommodation. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Wakefield And District Housing Limited (202110047)

The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance by a neighbour. request that it rehouse him or provide soundproofing; and Request for support with his mental health and wellbeing.

Central and Cecil Housing Trust (202006602)

This complaint is about: The resident’s allegation that the landlord’s communications breached General Data Protection Regulations (GDPR) and the landlord’s handling of her Subject Access Request (SAR); The landlord’s management of the resident’s contact preferences; The landlord’s complaint handling.

Great Yarmouth Borough Council (202103099)

The complaint is about the landlord’s response to the resident’s reports about non-residents causing anti-social behaviour (ASB) in communal areas of the building and lighting fires.

London & Quadrant Housing Trust (202009794)

The complaint is about the landlord’s handling of the resident’s reports of outstanding works to secure her front door, and the length of time that it took to respond to this.

Sanctuary Housing Association (202101495)

The complaint is regarding the landlord’s response to the resident’s reports of anti-social behaviour (ASB). This Service has also made a finding in relation to the landlord’s complaint handling.

Sanctuary Housing Association (202112724)

REPORT COMPLAINT 202112724 Sanctuary Housing Association 26 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]