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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Cannock Chase District Council (202106467)

The resident has complained about: The landlord’s response to reports of ASB and counter allegations. The landlord’s handling of his concerns about staff conduct.

Network Homes Limited (202125240)

The complaint is about the landlord’s handling of the resident’s concerns about the condition, safety and security of her garden when she moved into her property.

Onward Homes Limited (202107346)

The complaint is about: The landlord’s response to the resident’s report of potholes in the communal carpark. The landlord’s complaint handling.

Tower Hamlets Homes (202205210)

The resident’s complaint is about major works carried out at the resident’s building, specifically: The landlord has failed to fulfil its obligations under Sections 19 and 20 of the Landlord Tenant Act. The scope of the repairs expended after work began and the landlord did not carry out further consultations. The resulting costs for major works are not reasonable and cannot legally be recharged to leaseholders.