All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident’s complaint is about the landlord’s handling of: Various repairs to the communal areas, in particular to the lobby door, windows and the lift. Delays responding and its level of care and service.
The complaint is about: the landlord’s handling of the resident’s reports of repairs required to the bathroom, including its decision not to replace the bathroom following the Right to Buy (RTB) application. the landlord’s handling of the formal complaint.
The complaint is about the landlord’s response to the resident’s request to view its shareholder register and its response to their subsequent request for a copy of the shareholder register.
The complaint is about the landlord’s handling of: The resident’s claim for damages to reimburse her for the cost of her own contractors’ works to deal with damp and water leaking through her kitchen wall. The resident’s reports of outstanding repairs to deal with damp and water leaking through her kitchen wall.
The complaint is about: The landlord’s handling of repairs to the garden path at the property. The landlord’s handling of repairs to the property’s stairs and floorboards. The landlord’s complaints handling.
The complaint is about the landlord’s handling of:
The complaint is about the landlord’s: Response to the resident’s reports of stalking and noise nuisance. Complaint handling.
The complaint is about the landlord's handling of: The resident’s reports of a water leak into his property. The associated complaint.
The complaint is about the level of compensation offered by the landlord to the resident for acknowledged delays and failures to repair a water heater.
The resident has complained about the landlord’s handling of repairs to resolve damp and mould in his property. The Ombudsman has also considered the landlord’s complaint handling. The Ombudsman has further considered the landlord’s record keeping.