All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Complaint handling. Response to the resident’s concerns regarding adaptation works undertaken in the property’s bathroom. Response to the resident’s report that she sustained an injury as a result of the adaptation works undertaken.
The complaint concerns: The amount of time taken by the landlord to carry out repairs to the resident’s roof. The landlord’s handling of and the amount of time taken by it to carry out plaster and paint works to the interior of the resident’s property. The landlord’s handling of the associated complaint and communication.
The complaint is about the landlord’s response to the applicant’s request to be added to his parent’s tenancy agreement. The complaint is about the applicant’s housing applications to the local authority’s housing register.
The complaint refers to the landlord’s handling of: repairs to the resident’s roof, outhouse and front door. the associated complaint.
The complaint is about: The landlord's handling of the resident’s request to move properties. The landlord's response to the resident’s request for a parking space for his property. The landlord’s response to the resident’s reports of his neighbour's dog barking. The landlord’s handling of the associated complaint.
The complaint concerns the landlord’s handling of the resident’s reports of a blocked toilet.
The complaint is about the landlord’s handling of: faults with the resident’s boiler and the length of time that passed without a new heating system; major works required at the resident’s property; and the resident’s personal belongings during the resident’s decant. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident’s request that it install a gate to the resident’s shared garden.
The complaint concerns how the landlord handled reports of: noise and vibration from the water pipes in the resident’s property. noise and vibration from the water pipes in the property historically.
The complaint is about the landlord’s handling of the resident’s transfer application.