All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202102563 Camden Council 17 September 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
The complaint is about the landlord’s response to the resident’s reports about the external doors to the property. The landlord’s complaints handling has also been investigated.
The complaint is about: The level of rent charged by the landlord to the resident based on the number of bedrooms in the property. The landlord’s response to the resident’s concerns over the number and size of the bedrooms in the property.
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Response to the resident’s concerns regarding a breach in confidentiality. Complaint handling.
The resident complains about the landlord’s handling of her reports of damp and leaks at her property, and its response to her subsequent formal complaint about the matter.
The complaint is about the level of compensation the landlord offered the resident for repair delays.
The complaint is about: The landlord’s handling of the resident’s reports of a leak, damp smell, blocked kitchen sink and the related repairs. The landlord’s handling of the resident’s request to be reimbursed for tiling works.
The complaint is about the landlord’s: Handling of the residents’ reports of a leak at the property. Complaint handling.
The resident complained about landlord’s management of a deceased neighbour’s property.
This complaint is about the landlord’s handling of the resident’s reports of overgrown hedges from a neighbouring property.
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