All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about the landlord’s handling of: communications with the resident when he attempted to sell his property; the resident’s request to purchase an additional share of his property; the resident’s request for compensation.
The complaint is about the landlord’s response to the resident’s reports of a broken window within the property during its defect period.
The complaint is about the landlord’s handling of: a repair to the resident’s central heating thermostat and her request for compensation related to this. A repair to the wastewater.
This complaint is about how the landlord handled a dispute regarding parking on the hardstanding in front of the resident’s property.
The complaint is about the landlord’s initial decision to refuse to remove a tree from the rear garden of the property.
The resident complains about the landlord’s handling of a gas safety check, and its handling of the subsequent formal complaint about the matter.
The complaint is about: emergency signage, ducting and lighting installed by the landlord in communal areas of the building. the landlord’s response to the resident’s concerns about emergency signage, ducting and lighting installed in the communal areas of the building. The Ombudsman has also assessed the landlord’s handling of the resident’s formal complaint.
The complaint is about the information provided to the resident about car parking spaces, prior to signing his lease agreement.
The complaint concerns the landlord’s response to damages caused to the property following repairs.
The complaint concerns a request for compensation following an insurance claim in 2019.
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