London & Quadrant Housing Trust (L&Q) (202321865)
The complaint is about the landlord’s handling of the resident’s reports about issues with the flower bed in her garden.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Islington (202323888)
The complaint is about the landlords handling of the resident’s requests for it to: Repair plaster in the hallway. Relocate the fuse box. We have also considered the landlord’s complaint handling.
London Borough of Islington (202327101)
The complaint is about the landlord’s handling of repairs to the resident’s boiler and heating system.
London Borough of Islington (202418604)
The complaint is about the landlord’s handling of the resident’s: Request to transfer to another property. Concerns about damp and mould within the property. Reports for it to carry out repairs to the windows and doors.
London Borough of Lambeth (202431586)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202304281)
The complaint is about the landlord’s response to the resident’s concerns about the standard of the grounds maintenance and its contractor management.
Rykneld Homes Limited (202228350)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Sanctuary Housing Association (202421010)
The complaint is about the landlord’s handling of leaks into the property. We have also assessed the landlord’s complaint handling.
Southern Housing (202315808)
The complaint is about the landlord’s handling of repairs following works carried out at a neighbouring property.
A2Dominion Housing Group Limited (202331913)
The complaint is about the landlord’s handling of: the resident’s queries about the deficit charges added to the service charge accounts. the associated complaint.