Anchor Hanover Group (202225553)
The complaint is about the landlord’s handling of the resident’s reports of smoking near the property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Camden Council (202123405)
REPORT COMPLAINT 202123405 Camden Council 16 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Camden Council (202234898)
The complaint is about the landlord’s: Response to the resident’s reports of loss of heating and hot water. Offer of compensation and its complaint handling.
London Borough of Enfield (202226164)
The complaint is about the landlord’s: Handling of repairs to the resident’s boiler. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202231577)
The complaint is regarding the landlord’s handling of: The resident’s request for a disabled parking bay. The resident’s anti-social behaviour (ASB) reports. This investigation has also considered the landlord’s handling of the complaint.
Southwark Council (202229495)
The complaint is about the landlord’s handling of a water leak into the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202214447)
The complaint is about: The landlord’s handling of repairs to the resident’s bathroom. The landlord’s handling of the resident’s request for reimbursement of energy bills. The Ombudsman investigated the landlord’s record-keeping.
Onward Homes Limited (202301796)
The complaint is about the level of compensation offered by the landlord for its handling of the resident's reports of pests in the property.
Sovereign Network Homes (202302717)
The complaint is about the landlord’s handling of: The resident’s reports of water ingress to the property. The resident’s complaint.
Brighton and Hove City Council (202307092)
The complaint is about the landlord’s handling of: The resident’s reports of a leak coming from the property above. The communication on its process regarding the resident’s insurance claim. The associated formal complaint.