Islington Council (202112762)
The complaint is about: The landlord’s handling of repairs to the resident’s boiler; and The landlord’s handling of the resident’s complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Lambeth Council (202002809)
The complaint is about: The landlord’s handling of the resident’s reports of damp and repairs required to fencing and windows at the property. The landlord’s handling of the resident’s concerns about the condition of a vacant, neighbouring property. The landlord’s decision to replace a communal lock at the property, including its response to his request for reimbursement for cutting an additional set of keys. The landlord’s response to the resident’s request for reimbursement of his service charge since June 2018. The landlord’s complaints handling.
London Borough of Brent (202112043)
The complaint is about: The action taken by the landlord in response to reports of Anti-Social Behaviour (ASB), including the proposed installation of a gate and CCTV. The landlord’s handling of reports of noise, smoke, and odours from neighbouring commercial premises. The landlord’s handling and enforcement of waste management on the estate. The landlord’s communication and complaints handling.
London Borough of Hounslow (202118241)
The complaint is about the landlord's response to the resident's reports of repairs to the communal guttering.
Royal Borough of Kensington and Chelsea (202113652)
The resident’s complaint is about the landlord’s handling of her reports of noise nuisance from neighbouring properties.
The Guinness Partnership Limited (202124928)
The complaint concerns the landlord’s handling of repairs to the windows and patio doors in the resident’s property.
Broxtowe Borough Council (202111303)
The complaint is about the landlord’s response to the resident’s reports of a roof leak.
Hammersmith and Fulham Council (202109186)
The complaint is about: The resident’s concerns that the landlord failed to act to mitigate the noise transference from the above property, specifically in relation to the flooring. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (202201700)
The complaint is about the landlord's response to the resident’s concerns regarding parking enforcement.
Southern Housing Group Limited (202200250)
The complaint is about the landlord’s: Response to the resident’s reports of a leak in her bathroom Complaint handling (including the level of compensation it awarded)