All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202102330 Clarion Housing Association Limited 2 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s handling of the resident’s reports of: The smell of petrol fumes from his neighbour’s property. Noise nuisance.
This complaint is about the landlord’s: Response to the resident’s reports of back surging sewage in the property; Complaint handling.
The complaint is about the landlord’s: handling of the resident’s reports of repairs to her porch roof, leaks inside her property, and hanging wires; complaints handling.
The complaint is about the landlord’s handling of: A request for repairs to the resident’s windows. The resident’s request for the landlord to use a different contractor.
The complaint is about the landlord’s handling of the resident’s reports of: A pest infestation in her property. Boiler repairs.
The complaint is about the landlord’s: Handling of the resident’s request for CCTV footage, following damage to his vehicle, and his subsequent request for compensation. Complaint handling.
This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the related complaint.
The complaint is about the landlord’s response to the resident’s reports of damage to a garden wall.
The complaint is about: The landlord’s response to the resident’s request about a driveway adaptation. The handling of the complaint at stage two.