Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Lambeth Council (202123105)

The complaint is about the landlord’s response to the resident’s: Reports of a repair to the property roof leading to damp. Reports of repairs to the windows. Related complaint.

Leeds City Council (202215437)

The complaint is about: The landlord’s handling of the resident’s reports of repairs and a pest infestation. The landlord’s handling of the resident’s decant. The landlord’s complaint handling.

Sanctuary Housing Association (202218569)

This complaint is about the landlord’s handling of: The resident’s concerns about her boiler. The associated complaint.

Sanctuary Housing Association (202230980)

The complaint is about: The resident’s reports of issues with: The windows and front door. The storage heaters. The bathroom. The landlord’s handling of the associated complaint.

Southern Housing Group Limited (202223653)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

Clarion Housing Association Limited (202301032)

The resident’s complaint is about the landlord’s response to his reports of damp and mould, and the associated repairs. In addition, this Service has considered: the landlord’s record keeping the landlord’s handling of the associated complaint.

Estuary Housing Association Limited (202229714)

The complaint is about: The landlord’s handling of the resident’s boiler repairs. The landlord’s engagement with the resident regarding his concerns around vulnerability.

Lambeth Council (202310221)

The complaint is about the landlord’s handling of the resident’s reports of a leaking toilet cistern.

Sanctuary Housing Association (202304261)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.

A2Dominion Housing Group Limited (202308064)

The complaint is about the landlord’s handling of repairs to a communal lift. The Ombudsman has also considered the landlord’s complaint handling.