London & Quadrant Housing Trust (L&Q) (202306736)
The complaint is about the landlord’s handling of the resident’s service charge queries. The Housing Ombudsman has also considered the landlord’s complaints handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Newcastle City Council (202305992)
The complaint is about the landlord’s handling of repairs caused by possible subsidence.
Platform Housing Group Limited (202315090)
The complaint is about the landlord’s handling of the defects in the resident’s property.
Plymouth Community Homes Limited (202336249)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s request for compensation and the removal of her damaged possessions. The landlord’s handling of the resident’s complaint. The Ombudsman has also considered the landlord’s record keeping.
Somerset Council (202322619)
The complaint is about the landlord’s handing of a kitchen installation.
Sovereign Network Homes (202217522)
The complaint is about the landlord’s handling of: Recurring roof leaks. Replacing a velux roof window. The Ombudsman has also investigated the landlord’s handling of the resident’s associated complaints.
Sovereign Network Homes (Former Network Homes) (202304392)
The complaint is about the landlord’s handling of a leak in the property.
The Guinness Partnership Limited (202317444)
The complaint is about the landlord’s handling of the resident’s: responsive repairs. subsequent complaint.
Homes Plus Limited (202326578)
The complaint is about the landlord’s handling of the resident’s: Reports of condensation in the loft. Reports of outstanding repairs to the kitchen. Associated complaint.
Leeds City Council (202304762)
The complaint is about the landlord’s decision to charge the resident rent for a new tenancy during the period the property was uninhabitable although: Adaptations were not complete. It had no hot water or gas supply or gas safety certificate.