All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: Report of a leak and associated repairs. Request for the landlord to buy back the property. We have also considered the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s: Handling of reports of a hole in the roof. Response on repairs to a fence. Response on communication preferences.
The complaint is about the resident’s dissatisfaction with the landlord’s decision to credit a compensation payment to his rent account.
The complaint is about: The landlord’s handling of: The resident’s tenancy review. Lift repairs. The landlord’s response to the resident’s: Reports of damp and mould. Request to be rehoused. Complaint about a member of staff. Request for non-damp and mould repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and the associated repairs. Concerns about the condition of his garden and fencing. Reports of a rodent infestation. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s complaint about: Its handling of issues with the: Communal aerial. Guttering. Communal window. Her reports about parking issues. Its use of its reasonable behaviour policy. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for a move. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
The complaint is about the landlord’s handling of the resident’s request for repairs to the balcony. We have also investigated the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.
The complaint is about the landlord’s: Response to the resident’s reports of issues with car parking. Complaint handling.