Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

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Date to (mm/dd/yyyy)

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28	29	30

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Peabody Trust (202405173)

The complaint is about: The landlord’s handling of various repairs caused by a leak. The associated complaint handling.

Richmond Housing Partnership Limited (202226591)

The complaint is regarding the lift at the resident’s property being out of service and the landlord’s response to his related concerns. This Service has also considered the landlord’s handling of the complaint.

Sanctuary Housing Association (202342149)

The complaint is about the landlord’s response to the resident’s reports that the property was not in a liveable standard when let.

The Guinness Partnership Limited (202233414)

The complaint is about the landlord’s handling of: Repairs to the extractor fan vent and roof. Repairs to the patio doors. Damp and mould and associated repairs to the bathroom ceiling and walls. The formal complaint.

The Guinness Partnership Limited (202340005)

The complaint is about the landlord's handling of: Concerns about gas safety. Reports of no heating and hot water.

Torus62 Limited (202003450)

The complaint is about the landlord’s handling of the resident’s reports of garden overgrowth from a rear adjoining property.

Town and Country Housing (202316220)

The complaint is about the landlord’s handling of costs associated with the resident’s permanent decant from her property.

Vivid Housing Limited (202209946)

The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.

Bristol City Council (202305872)

The complaint is about the landlord’s handling of the resident’s reports of leaks into his property. This Service has also considered the landlord’s handling of the complaint.

Bromford Housing Group Limited (202342434)

This complaint is about the landlord’s handling of the resident’s antisocial behaviour and noise nuisance reports.