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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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The Riverside Group Limited (202218341)

The complaint is about the landlord’s handling of: Reports of damage to items in the resident’s property. The resident’s concerns about staff conduct.

Habinteg Housing Association Limited (202227866)

This complaint is about: The landlord’s handling of the resident’s request to pave the remaining area of her garden. The landlord’s response to the resident’s concerns following the installation of a door mechanism by the local authority.

Orbit Group Limited (202226908)

The complaint is about: The landlord’s handling of the resident’s staircasing application and its response to her request for reimbursement of costs incurred, including those arising from an increase in the valuation due to delays in the staircasing process. The landlord’s complaint handling including payment of the compensation awarded.

Willow Tree Housing Partnership Limited (202216916)

The resident’s complaint is about: The landlord's response to the resident’s reports about her boiler and gas safety checks, including the conduct of the landlord’s contractors and staff and the landlord’s complaint handling.