London Borough of Enfield (202338241)
The complaint is about the landlord’s response to the resident’s concerns about: The safety of the building. Its offer to buy back the property.
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s concerns about: The safety of the building. Its offer to buy back the property.
The complaint is about the landlord’s handling of the resident’s: Responsive repairs. Associated complaint.
The complaint is about the landlord’s handling of repairs to the plasterwork and doorframes of the property. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Works to install a replacement kitchen. The associated complaint.
The complaint is about the landlord’s handling of repairs to the resident’s front door.
The complaint is about the landlord’s handling of: reports of damp and mould in the property and the associated repairs. reports of damage to the resident’s personal belongings. the associated complaint.
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent damp and mould. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Reports that the communal lighting in the car park and grassed areas was not working; The associated complaint.
The complaint is about the landlord’s handling of: The resident's request for hot water and heating repairs. The associated complaint.