All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports concerning: A blocked drain. Peeling damp proof paint and the contractor’s behaviour. Cracks in the property. The landlord’s complaint handling has also been considered in this investigation.
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould, and related repairs at the property.
The complaint is about the landlord’s: Handling of window repairs and associated reports of damp and mould . Complaint handling.
The complaint is about the landlord’s handling of: Repairs following a leak from the flat above. The resident’s request for compensation for water damaged possessions. The resident’s reports of damp and mould. Repairs to the kitchen sink pipework. The formal complaints.
The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports.
The complaint is about the landlord’s handling of the resident's reports about grounds maintenance and an associated service charge refund.
The complaint is about the landlord’s handling of repairs to a leak to the roof at the leaseholder’s property.
The complaint is about: The landlord’s handling of various repairs to the property. The landlord’s response to the resident’s concerns regarding the rehousing process. The associated complaint handling.
The complaint is about the landlord's response to: Reports of staff misconduct and communication regarding belongings in the property. A request for an adaptation. The resident’s request for permissions for a shed. Reports of repairs within the property. The report has also taken the landlord’s handling of the associated complaint into consideration.
The complaint is about the landlord’s handling of: The resident’s request to be rehoused due to overcrowding. A pest problem. The resident’s reports of a leak. The Ombudsman will also be considering the landlord’s complaint handling.