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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Clarion Housing Association Limited (201916107)

The complaint is about: The landlord’s handling of repairs to the guttering and downpipes at the resident’s property and the compensation offered for delay. The landlord’s response to the concerns raised about internal damage to the resident’s property. The landlord’s administration of the resident’s service charge. The landlord’s complaints handling.

Kingston upon Thames Council (202116740)

This compliant is about: The landlord’s tailored policy for visits to the property; The landlord’s agent not wearing a face mask during a repair; The landlord’s response to the resident’s reports of a marked window and curtains at the property; The landlord’s response to the resident’s reported communal repairs; The landlord’s complaint handling.

Platform Housing Group Limited (202113007)

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request to be moved as a result of the ASB. The landlord’s handling of the resident’s complaints through its internal complaints system.

Lewes District Council (202110510)

The complaint is about the landlord’s: Handling of adaptations to the bathroom at the property and related repairs. Complaint handling.

Settle Group (202122039)

The complaint is about the landlord’s handling of the resident’s reports of:  the property’s poor condition including damp and mould and damage to the windows.  damage to the flooring. heating issues.