Habinteg Housing Association Limited (202008560)
The complaint is about the landlord’s: Response to the resident’s reports that her taps and shower were not working properly. Complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Home Group Limited (202015188)
This complaint is about the landlord’s: Response the resident’s reports of various repairs to the property; Complaint handling.
Hyde Housing Association Limited (202121737)
REPORT COMPLAINT 202121737 Hyde Housing Association Limited 9 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Islington Council (202118103)
The complaint is about: The landlord’s handling of repairs needed in the resident’s property as a result of damp and mould. The landlord’s handling of the associated complaint.
Kingston upon Hull City Council (202118928)
The complaint is about the landlord’s handling of the resident’s reports about excessive noise from the boiler.
Livv Housing Group (202125700)
The complaint concerns how the landlord: responded to the resident’s reports of a leak in the property. how it handled the associated repairs.
Westminster City Council (202125071)
The complaint is about the landlord's handling of the resident's reports of: contaminated water. a contractor bleeding in her property.
Chelmer Housing Partnership Limited (202113954)
The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB) and noise nuisance. The complaint is also about the associated complaints handling.
Connect Housing Association Limited (202012071)
The complaint is about the landlord’s handling of the resident’s reports of: A gas leak that impacted the residents health. The length of time it took to repair the heating and hot water system. Damp issues. The conduct of the Landlord’s contractors. Resident’s request to have her daughter or son present for all visits. The Landlord’s investigation of reports concerning noise nuisance and anti-social behaviour. The condition of the property and the Landlord’s handling of various repair requests. Enquiries about the resident’s rent account. Resident’s request for downsizing to a bungalow. The landlords complaint handling.
Hyde Housing Association Limited (202126119)
The complaint is about: the landlord’s handling of repairs to the resident’s bathroom including, amongst others: replacement of the radiator, re-tiling, installing the resident’s new toilet. the landlord’s handling of the resident’s complaint.