Leeds City Council (202414872)
The complaint is about the landlord’s response to the resident’s reports of ASB from a neighbour.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Leeds Jewish Housing Association Limited (202337294)
The complaint is about the landlord’s handling of the resident’s: Pursuance of monies due to him under a court order. Concerns about a standing order on the rent account.
London & Quadrant Housing Trust (L&Q) (202228257)
The complaint is about the landlord’s: Response to the resident’s reports of a leak into her bathroom. Response to the resident’s reports of a lack of heating and hot water. Knowledge and information management. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202306498)
The complaint is about the landlord’s handling of the resident’s: Reports of a missing communal door and delays in replacing it. Reports of antisocial behaviour (ASB). Request for rehousing. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202306620)
The complaint is about the landlord’s handling of the resident’s: Application to be rehoused on medical grounds. Related complaint.
London & Quadrant Housing Trust (L&Q) (202310872)
This complaint is about the landlord’s response to the resident’s reports of heating issues. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202307328)
The complaint is about the landlord’s handling of: The resident’s reports of repairs required to the intercom system. The associated complaint.
Orbit Group Limited (202302635)
The complaint is about the landlord’s handling of floods at the property in 2022.
Places for People Group Limited (202216023)
The complaint is about: The landlord’s response to reports of leaks, damp, and mould. The landlord’s response to reports of pests in the property.
Places for People Group Limited (202337962)
The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould and associated repairs at the property. The resident’s reports of her property being underheated. The landlord’s complaint handling has also been investigated.