All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: Reports of a faulty boiler. Reports of damp and mould in her bedrooms. Request to renew her kitchen and bathroom because of problems with insects and mice. Request to be reimbursed for the cost of damaged belongings from a mice infestation.
The complaint is about the landlord’s handling of: Sewage leaking into the resident’s property, and the associated repairs. The associated complaint.
The complaint is about the landlord’s handling of repairs related to the resident’s bathroom ceiling.
The landlord’s response to the resident’s complaint about its handling of reports of damp and mould, and associated repairs.
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
The complaint is about the landlord’s: Response to the resident’s reports that it gave incorrect information during the sales process. Handling of the related formal complaint.
The complaint is about the landlord’s handling of the resident’s transfer request.
The complaint is about the landlord’s response to the resident’s: Reports of various repairs to the property including damp and mould in the basement; damp in the upstairs of the property; disrepair to the kitchen; a collapsed basement ceiling; and the request for an additional toilet and the subsequent damp in that room. Associated complaint.
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) issues at the property. Complaint handling.
The complaint is about: the landlord’s handling of repairs since its complaint response of 27 June 2023. the condition of the property when it was let, and the landlord’s handling of repairs following this. We have also considered the landlord’s: record keeping. complaint handling.