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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Hightown Housing Association Limited (202233841)

The complaint is about the landlord’s: handling of reports of a silverfish infestation. response to a request for rehousing. The Service has also considered the landlord’s complaint handling.

Hyde Housing Association Limited (202320282)

REPORT COMPLAINT 202320282 Hyde Housing Association Limited 23 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Karbon Homes Limited inc Byker Community Trust (202213965)

The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. The landlord’s decision to issue the resident with a tenancy warning. The landlord’s associated complaint handling.

Adur District Council (202221520)

The complaint is about: The landlord’s response to the resident’s concerns about staff conduct. The landlord’s complaint handling.

Anchor Hanover Group (202232509)

The complaint is about the landlord’s response to the resident’s reports of cold temperatures within the property and ineffective insulation.

Clarion Housing Association Limited (202202278)

The complaint is about: The landlord’s handling of, and communication about, the leak in the property. The landlord’s handling of the complaint and the level of compensation offered. The resident’s request to be reimbursed for loss of rental income.