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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Southern Housing Group Limited (202008842)

The complaint is about: The works the landlord completed to the loft space. The landlord’s handling of works to the radiators in the property. The landlord’s response to the representative’s request to be added as either a joint tenant or, assigned the tenancy.

Southwark Council (202206071)

The complaint is about: The landlord’s response to the resident’s reports of outstanding mould and window repairs within his property, and the level of compensation offered by it for this. The landlord’s complaint handling, and the level of compensation offered by it for this.

Norwich City Council (202115493)

The Complaint is about the landlord’s handling of: The leaseholder’s reports of damp at the property. The leaseholder’s complaint.

Chisel Limited (202112550)

The complaint concerns: The landlord's handling of the resident’s reports of antisocial behaviour. The related complaint.