Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Stonewater Limited (202200365)

The complaint is about the landlord's response to disrepair, including damp and mould, in the property.

The Riverside Group Limited (202306164)

The complaint is about the landlord’s response to the resident’s request for compensation following a burst water pipe in his kitchen.

Westminster City Council (202228844)

The complaint is about the landlord’s response to the resident’s queries about his contract cleaning service charges .

Woking Borough Council (202331583)

The complaint is about the landlord’s decision to defer the resident’s adaptations works to her home to the following financial year. The Ombudsman has also assessed the landlord’s complaint handling.

A2Dominion Housing Group Limited (202301098)

The complaint is about the landlord’s response to the resident’s concerns about the maintenance and servicing of the ventilation unit in her property.

Aster Group Limited (202220459)

This complaint is about the landlord’s response to the resident’s reports of defects to her property.

Clarion Housing Association Limited (202113079)

The complaint is about the landlord’s handling of: A leak and damage to the resident’s property. The resident’s complaint.

Clarion Housing Association Limited (202220624)

The complaint is about the way the landlord handled: The sale of the resident’s property; The resident’s complaint.

Clarion Housing Association Limited (202301476)

The complaint is about The landlord’s handling of a gas safety inspection. The landlord’s response to reports of a gas leak. This Service has also considered the landlord’s: Handling of the resident’s complaint. Knowledge and information management.

Eastlight Community Homes Limited (202219536)

The complaint is about the landlord’s handling of the resident’s: Reports of recurrent infestations of spider mites. Associated formal complaint.