All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for a new kitchen. Request for the landlord to relocate the radiators. Request for the landlord to remove the artex decoration.
The complaint is about the landlord’s response to the resident’s: Viewing of the property. Reports of antisocial behaviour. Request for an urgent management transfer. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s response to the resident’s concerns about the quality of her front windows and her request for double-glazing. The landlord’s handling of the associated complaints.
The complaint is about the landlord’s handling of: The installation of a new kitchen. The resident’s reports of staff attending without a scheduled appointment. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s: response to the resident’s reports about repair issues at her property, including damp and mould; complaints handling.
The complaint is about the landlord’s handling of: A rodent infestation. Damp and mould in the property. The resident’s compensation claims for damaged belongings. This Service will also investigate the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of the resident’s reports about leaks, damp and mould. Response to the associated complaint. Record keeping.
The complaint is about the landlord’s handling of the resident’s reports of damp, mould and a foul smelling odour persisting in the property .
The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property. Associated formal complaint.
The complaint is about the landlord’s delay in repairing the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.