Camden Council (202215340)
The complaint is about: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s handling of the associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
First Choice Homes Oldham Limited (202321742)
This complaint is about the landlord's handling of: A mice infestation in the resident’s property. The associated complaint.
Futures Housing Group Limited (202310685)
The complaint is about: The length of time the landlord’s insurer took to process the subsidence insurance claim, assess the property and instruct the works to commence. The landlord’s response to the resident’s concerns about subsidence.
Home Group Limited (202312599)
The complaint is about the landlord’s handling of the resident’s reports and concerns about: responsibilities under the tenancy agreement. rodents at the property, removal of ivy, pointing, doorstep repairs and fly-tipping. removal of concrete planters. damage to cables. graffiti, gate and letter box repairs. complaint handling.
Lambeth Council (202323146)
The complaint is about the landlord's response to the resident's reports of a broken communal lift. This report has also assessed the landlord’s record keeping.
Mansfield District Council (202322775)
The complaint is about the landlord’s handling of kitchen alterations at the resident’s home. The Ombudsman has also investigated the landlord’s: Handling of the resident’s associated complaint. Knowledge and information management relating to this case.
Midland Heart Limited (202327859)
The complaint is about the landlord’s handling of: reports of antisocial behaviour (ASB). the resident’s complaint.
One Housing Group Limited (202234703)
The complaint is about the landlord’s handling of reports of no heating and hot water in the property.
One Manchester Limited (202310519)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s complaint.
Paragon Asra Housing Limited (202346667)
The complaint is about the landlord’s handling of: Void checks and the resident’s reports of heating repairs following the start of the tenancy. The associated complaint. The Ombudsman has also considered the landlord’s record keeping.