Shepherds Bush Housing Association Limited (202222910)
The complaint is about the landlord’s: Handling of repairs to the property. Response to reports of damage to personal property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sovereign Network Homes (202232195)
The complaint is about the landlord’s handling of: The repairs to the windows in the property. The reports of damp and mould at the property. The complaint, including the level of compensation offered.
The Guinness Partnership Limited (202228727)
The complaint is about the landlord’s response to the resident’s request for insulation. This Service has also considered the landlord’s complaint handling.
Tower Hamlets Council (202209790)
The complaint is about the landlord’s decision to accept a notice to quit the joint tenancy and re-grant sole tenancy to the resident’s wife. We have also considered the landlord’s: record keeping. complaint handling.
Walsall Housing Group Limited (202309975)
The complaint is about the landlord’s handling of the resident’s request for adaptations to the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Woking Borough Council (202304004)
The resident’s complaint is about the landlord’s handling of her request for compensation for damage caused by leaks in her heating system.
Birmingham City Council (202227133)
The complaint is about the landlord’s handling of the resident’s reports of: A leak and associated damage. Maintenance of lifts within the building. The Ombudsman has also considered the complaint handling of the case.
Great Places Housing Association (202225584)
The complaint is about the landlord’s: Handling of a leak from the resident’s boiler. Response to the resident’s report of no hot water and heating in her property.
Housing 21 (202233585)
The complaint is about the landlord’s handling of: The residents transfer application. Repairs to the smoke detectors.
London & Quadrant Housing Trust (L&Q) (202307713)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Formal complaint.