All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the level of rent at the property. The landlord’s handling of the resident’s request for a fair rent to be registered at the property. The Ombudsman has also considered the complaint handling in this case.
The resident’s complaint is about:
The complaint is about the landlord’s handling of: Its contractors damaging the resident’s possessions during repairs. The formal complaint.
The complaint is about; The landlord’s response to the resident’s concerns about staff conduct. The landlord’s response to the resident’s request for replacement kitchen flooring. The landlord’s response to the resident’s reports that contractors had damaged her carpet.
The complaint is about the landlord’s handling of the resident’s reports of noise and her request to be reimbursed for a fridge-freezer.
The complaint is about the landlord’s handling of: Damp and mould. Repairs at the property.
The complaint is about the landlord’s handling of: The resident’s reports regarding a lack of first floor heating. The resident’s complaint This Service has also investigated the landlord’s knowledge and information management.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour.
The complaint is about: The landlord’s handling of repairs to remedy damp and mould, adaptations to the property, and an associated decant. The landlord’s handling of an insurance claim for damage caused to the resident’s property. The landlord’s handling of repairs to a toilet in the decant property. The Ombudsman has also considered: The landlord’s complaint handling. The landlord’s record keeping.
The complaint is about the landlord’s handling of the applicant’s housing application.