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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Barking and Dagenham (202346624)

The complaint is about the landlord’s response to: The resident’s reports of bathroom repairs which caused leaks in the property. The presence of damp and mould in the property. This report also looks at the landlord’s handling of the resident’s complaint.

London Borough of Newham (202212786)

The complaint is about: The landlord’s handling of repairs to the lift. The landlord’s handling of the resident’s decant. The Ombudsman has also investigated the landlord’s complaint handling.

Notting Hill Genesis (NHG) (202308931)

The complaint is about: The landlord’s handling of reports of damp in the resident’s property. The landlord’s handling of reports of the communal hallway being in poor condition. The landlord’s failures contributing to the death of the resident. The Ombudsman has also investigated the landlord’s complaint handling.

Wandsworth Council (202309321)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

A2Dominion Housing Group Limited (202229072)

This complaint is about the landlord’s handling of the resident’s reports of damp and mould. This investigation has also considered the landlord’s: Record keeping. Handling of the associated complaint.

A2Dominion Housing Group Limited (202304843)

The complaint is about the landlord’s response to the resident’s: Request for repairs to her: Rear garden. Front door. Electrics. Concerns about her rent arrears. Allegation of theft. Kitchen and bathroom refurbishment. The Ombudsman has also considered the landlord’s complaint handling.