Applications are open to join the next Housing Ombudsman Resident Panel – find out more Housing Ombudsman Resident Panel.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

London & Quadrant Housing Trust (L&Q) (202304366)

The complaint is about the landlord’s handling of the resident’s: Reports of delays in repairing the toilet flush, completing outstanding repairs to the bath, and bathroom flooring. Reports of delays in installing a new kitchen. Reports of delays in completing boiler repairs. Request for new windows. Request for Insulation. Request for external works including the driveway, paths, drains, wall and gate. Reports of damp and mould. Reports about staff behaviour and communication. Associated formal complaint.

MHS Homes Ltd (202305073)

REPORT COMPLAINT 202305073 MHS Homes Ltd 5 July 2024 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether […]

Royal Borough Of Greenwich (202300445)

The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the property above which was causing damp in her bathroom. Complaint handling.

Sage Housing Limited (SHL) (202300700)

The complaint is about the landlord’s response to the resident’s query about a garden. The Ombudsman has also considered the landlord’s complaint handling.

Shepherds Bush Housing Association Limited (202228087)

The complaint is about: The landlord’s handling of the resident’s reports of various repairs. The landlord’s handling of the resident’s management transfer. This Service has also considered the landlord’s handling of the resident’s complaint.

Solihull Metropolitan Borough Council (202301851)

The complaint is about: The landlord’s handling of reports of the property smelling of cat urine. The landlord’s handling of a report of gas leak in the property. The landlord’s complaint handling.

Stonewater Limited (202304864)

The complaint is about: The landlord’s management of flooring works. The landlord’s handling of the resident’s claim for compensation due to damage to the carpet. The landlord’s handling of the resident’s complaint.

A2Dominion Housing Group Limited (202305109)

The complaint is about the landlord’s: Handling of the resident’s reports of damp in the property, including her concerns that it had not been addressed during the voids process. Complaint handling.