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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Together Housing Association Limited (202223306)

The complaint concerns the landlord’s handling of: The mutual exchange (ME). Concerns about the condition of the property and repairs needed following the ME. The associated complaint.  

Welwyn Hatfield Borough Council (202217780)

The complaint is about: The landlord’s handling of reports of a leak, damp and mould, and remedial works at the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.

Barnsley Metropolitan Borough Council (202301659)

The complaint is about: The landlords handling of the reports of damp and mould in the residents property and the quality of the landlords repairs. This service has also considered the landlords handling of the residents complaint.

ForHousing Limited (202318004)

The complaint is about the landlord’s handling of the resident’s request to replaster the full hallway and stairs, due to asbestos concerns.

Havering Council (202226422)

REPORT COMPLAINT 202226422 Havering Council 29 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

Leeds City Council (202230864)

The complaint is about the landlord’s handling of the resident’s reports that the communal lighting to her building was not working.

Leeds City Council (202304665)

The complaint is about the landlord’s handling of the resident’s report of a leak in the property, as well as works to the bathroom. The Ombudsman has also looked at the complaint handling.

Lewisham Council (202229068)

The complaint is about: The landlord’s handling of the resident’s reports of damp, water ingress, and repairs needed to the property. The landlord’s handling of the associated complaint.