Sovereign Housing Association Limited (202208936)
The resident complains about the landlord’s handling of his reports of his home overheating.
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The resident complains about the landlord’s handling of his reports of his home overheating.
The complaint is about the landlord’s handling of the resident’s reports of ASB and noise nuisance. This Service has also considered the landlord’s complaint handling and record keeping.
The complaint is about the landlord’s:
The complaint is about the landlord’s handling of the resident’s: reports that it has charged for services it has not provided; requests for a refund of service charges, and; associated complaint.
The complaint is about the landlord’s:
The complaint is about the landlord’s handling of noise nuisance complaints against the resident. This service has also considered the landlord’s complaint handling.
This complaint comprises two separate complaints raised to the landlord. Both have been considered in this report as they are related. The first complaint raised to the landlord was about allegations of appointments which were not attended to as expected. The second complaint was about: The landlord’s response to reports of overgrown shrubbery at the resident’s property. An unexpected service charge on the resident’s rent account. The landlord’s handling of the first complaint and payment of compensation.
The complaint is about: The landlord’s handling of the sale of the resident’s shared ownership property; The resident’s claim that the landlord is liable for his loss of £11,000 through delays in the sales process; The landlord’s complaint handling.
The complaint is about the landlord’s handling of: Cyclical repair works to the resident’s property including a kitchen and bathroom refit. The associated complaint.
REPORT COMPLAINT 202126632 Network Homes Limited 12 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]