Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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One Vision Housing Limited (202207719)

The complaint is about the landlord’s handling of the resident’s request for a disabled parking bay.

Optivo (now Southern Housing) (202124044)

The complaint is about: the standard of grounds maintenance; and the associated complaint.

Peabody Trust (202100517)

The complaint is about the landlord’s: handling of a leak into the resident’s property, and; response to the resident’s report of damages to his property and belongings following the leak.

West Kent Housing Association (202207643)

The complaint is about the landlord’s handling of remedial repairs to the roof of the block and electrical assessment of the resident’s property.

Wolverhampton City Council (202211603)

The complaint is about the landlord’s response to the resident’s: reports of repairs required to the flooring in his property. associated complaint.

Women’s Pioneer Housing Limited (202109379)

The complaint is about: The landlord’s handling of the resident’s reports of disturbance from the fire alarm panel. The resident’s concerns that a part of her home is accessible by the landlord.

Guinness Housing Association Limited (202204395)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

Paragon Asra Housing Limited (202117783)

The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) and noise nuisance; the resident’s associated complaint.

Rochdale Boroughwide Housing Limited (202221351)

The complaint is about the landlord’s handling of repairs in the property following reports of leaks and damp. The Ombudsman has also considered the landlord’s complaint handling .

Sanctuary Housing Association (202123379)

The complaint is about: The resident’s reports of the landlord’s handling and alleged discrimination, harassment and bullying during the property allocation process in 2015. The landlord’s handling of the resident’s reports of repairs to the property. The landlord’s handling of the resident’s reports concerning the maintenance of the lift and the condition of the communal areas. The landlord’s handling of the resident’s reports of antisocial behaviour. The landlord’s handling of the resident’s request for a transfer and the landlord’s review of her application’s banding. The landlord’s complaint handling and the resident’s request for compensation for repairs she reported she had carried out in the property at her expense.