Applications are open to join the next Housing Ombudsman Resident Panel – find out more Housing Ombudsman Resident Panel.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Manchester City Council (202330593)

The complaint is about the landlord’s handling of the resident’s: Request for it to complete repairs in the garden. Associated complaint.

Mansfield District Council (202126813)

The complaint is about the landlord’s handling of: The resident’s reports of various repairs. The resident’s reports that its staff and contractors were attending the property without giving notice. The resident’s concerns about staff conduct and a lack of support given to him. The resident’s reports of motorcycles being ridden outside his property. The resident’s concerns about the timing of the electrical safety checks. The resident’s concerns about action taken to access the property for gas servicing. The administration of the resident’s Council Tax account. Data and how it dealt with the resident’s subject access request. The associated complaints.

Notting Hill Genesis (NHG) (202337733)

The complaint is about the landlord’s handling of a request for rehousing. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.

Onward Homes Limited (202342935)

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and the associated works. The landlord’s handling of the resident’s request to move.

Peabody Trust (202420072)

The complaint is about the landlord’s: Response to the resident's concerns about the death of a neighbour. Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.

Torus62 Limited (202423279)

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property and the associated repairs. Complaint Handling.

Walsall Housing Group Limited (202417856)

The complaint is about the landlord’s handling of: Reports of damp and mould in the property. Repairs to fencing, floorboards, a power socket, window sealant and paving.