All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202112236 Paragon Asra Housing Limited 6 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s payment of £100 compensation to the resident as ordered by the Housing Ombudsman Service.
The complaint is about:
The complaint is about the landlord’s administration and communication in relation to the resident’s service charge query.
The complaint is about the landlord’s handling of: The resident’s reports of a pigeon pest control issue. The associated complaint.
This complaint is about a disputed administration charge following an alleged breach of lease by the leaseholder’s tenants.
The complaint is about the landlord’s response to the resident’s complaint concerning structural issues with his property.
The complaint is about how the landlord handled the resident’s request for compensation to damaged window shutters in 2018.
The complaint is about the landlord’s handling of the resident’s request that it: Redecorate his bathroom following water leaks. Compensate him for costs he incurred as a result of these leaks.
The complaint is about: a proposed 5G installation on a landlord owned building near to the resident’s property, and; the landlord’s response to the resident’s complaint about this.