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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Waltham Forest Council (202331573)

The complaint is about: The landlord’s response to the resident’s report that a caretaker contacted him about rubbish in the communal area. The landlord’s response to the resident’s report that the landlord was obstructive and refused to accept his complaint by phone. The landlord’s response to the resident’s reports that a neighbour was smoking illegal substances. The resident’s reports about a general lack of accessibility in the landlord’s services because he is requested to use online services. The landlord’s handling of the associated complaints.

West Kent Housing Association (202215700)

The complaint is about the landlord’s: Increase in the resident’s annual rent and service charges. Communication about annual rent and service charge increases. Handling of the closure of the resident’s parking area. Handling of defects at the resident’s property. Provision of grounds maintenance for which the resident paid a service charge. Response to the resident’s concerns about inadequate street lighting outside her property. Complaint handling.

Yorkshire Housing Limited (202228852)

The complaint is about the landlord’s handling of: Reports of damp and mould, and remedial and damp proofing works. The installation of replacement windows.

Anchor Hanover Group (202229590)

The complaint is about the landlord’s handling of the resident’s reports of a leak in the meter cupboard, and the associated damage to the communal carpet.

Charnwood Borough Council (202308618)

The complaint is about the landlord’s handling of the installation of a new kitchen. This Service has also considered the landlord’s handling of the complaint.

Clarion Housing Association Limited (202229653)

The complaint is about the landlord’s: Handling of a leak in the resident’s property. Handling of a blockage to the resident’s toilet. Handling of damage caused to a door handle at the property by a repairs operative. Complaint handling.

First Choice Homes Oldham Limited (202229621)

The landlord’s handling of bathroom repairs and response to a request for a bathroom renewal. The Ombudsman has also considered the landlord’s complaint handling and record keeping.

Longhurst Group Limited (202227504)

The complaint concerns the landlord’s handling of the resident’s concerns about the air source heating pump (ASHP) in her home. This investigation has also considered the landlord’s complaints handling.