Applications are open to join the next Housing Ombudsman Resident Panel – find out more Housing Ombudsman Resident Panel.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Clarion Housing Association Limited (202312853)

The complaint is about the landlord’s handling of the resident’s: Reports of poor cleaning, caretaking and maintenance of the property and its surrounds. Associated formal complaint.

Colchester City Council (202343106)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and related window repairs. Repairs to the intercom. Reports of excessive dust in the property. The Ombudsman has also considered the landlord’s handling of the associated complaints.

London Borough of Newham (202301675)

The landlord’s response to the resident’s complaint about staff and contractor conduct during refurbishment works to the property, and a gas safety incident.

Metropolitan Thames Valley Housing (MTV) (202222100)

The complaint is about: The landlord’s handling of the resident’s tenancy end date and his request for a refund of the credit on his rent account. The landlord’s handling of the associated complaint.

Mid Suffolk District Council (202338776)

REPORT COMPLAINT 202338776 Mid Suffolk District Council 29 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

One Housing Group Limited (202339238)

The complaint is about the landlord’s response to: the resident’s reports of ASB and odours affecting the property. the resident’s request for assistance with moving to a new property.