Notting Hill Genesis (NHG) (202211782)
The resident’s complaint is about: The landlord’s handling of requests for repairs to a window in his property. The landlord’s handling of the associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Notting Hill Genesis (NHG) (202217561)
The complaint is about: The landlord’s handling of repairs and remedial works, including the standard of workmanship. The landlord’s handling of the resident’s request for reimbursement for possessions and flooring damaged by the leak, and the landlord’s decision to signpost the resident to its insurers. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202305853)
This complaint is about: The landlord’s handling of the resident’s requests for information about her service charges. The resident’s dispute with the landlord about the nature and reasonableness of some of her service charges.
Ocean Housing Limited (202224259)
The complaint is about the landlord’s handling of antisocial behaviour (‘ASB’), including: The landlord’s categorisation of the incidents. The level of support the landlord offered her. The landlord’s decision to ask the resident to moderate her communication with it. The Ombudsman has also considered the landlord’s complaint handling.
One Vision Housing Limited (202231439)
The complaint is about the landlord’s response to the resident about leaks at the property.
Paragon Asra Housing Limited (202305663)
The landlord’s handling of: The resident’s reports of damp and mould; and repair of floorboards and windows. The resident’s rehousing request. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s recording keeping.
Peabody Trust (202217434)
The complaint is about; The landlord's communication with the resident following his reports of defective street lighting. The associated complaint handling.
Peabody Trust (202221914)
The complaint is about the landlord’s handling of: The condition of the property at the time the resident mutually exchanged. The resident’s reports of repair regarding: the electrics. the structural concerns. The resident’s temporary accommodation whilst the repairs were being completed. The Ombudsman has also considered the landlord’s: Record keeping. Level of redress offered. Complaint handling.
Peabody Trust (202225405)
The complaint is about the landlord’s response to: The resident’s reports of water ingress through the ceiling. The resident’s reports of damp and mould. The resident’s concerns about the standard of insulation and associated noise transference. The resident’s reports of repairs required to the water tank and his request for a new boiler. The resident’s complaints.
Peabody Trust (202231178)
The complaint concerns the landlord’s handling of the resident’s request for her neighbour’s CCTV to be removed. This report has also considered the landlord’s complaints handling.