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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Amplius Living (202336556)

The complaint is about the landlord’s handling of: Damp and mould in the resident’s property; The associated complaint.

Livv Housing Group (202322800)

The complaint is about the landlord’s handling of the resident’s agreed reasonable adjustment relating to its staff accessing his property.

London & Quadrant Housing Trust (L&Q) (202210958)

The complaint is about the landlord’s handling of: The resident’s concerns about estate inspections, the local office and caretaking. A staff member contacting the resident’s GP without his consent.

London & Quadrant Housing Trust (L&Q) (202309874)

The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) in his apartment block and the security of the communal entry door. the associated complaint.