Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

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Date to (mm/dd/yyyy)

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13	14	15	16	17	18	19
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Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Red Kite Community Housing Limited (202317139)

The complaint is about the landlord’s: handling of the resident’s reports of high water pressure. complaint handling.

Great Places Housing Association (202336059)

The complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and the associated repairs. Drain odours.

Notting Hill Genesis (NHG) (202300424)

The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s complaint handling.

Torus62 Limited (202320438)

The complaint is about the landlord’s: Response to repair issues at the property. Complaint handling.

Camden Council (202322143)

The complaint is about the landlord’s response to the resident’s reports of disruption to the heating system.

Leeds City Council (202327705)

The complaint is about the landlord’s handling of damp and mould and a blocked toilet at the resident’s property.

London Borough of Hackney (202225946)

The complaint is about the landlord’s handling of: Repairs to the front and rear communal door and the resident’s front door. The associated complaint.

Peabody Trust (202228723)

The complaint is about the landlord’s handling of disrepair works. The Ombudsman has also investigated the landlord’s complaint handling.

South Tyneside Council (202306402)

The complaint is about: The landlord’s handling of door repairs. The landlord’s response to reports of leaks in the property.

Birmingham City Council (202313362)

The complaint is about the landlord’s response to the resident’s: reports of a leak from the property above reports of damp and mould in his property associated complaint.