All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord's decision to charge the resident following the termination of a previous tenancy, and its subsequent decision to offset compensation against this outstanding balance.
The complaint is about the resident’s reports about the actions of a contractor whilst carrying out a property inspection.
The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. Complaints handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about: the landlord’s response to the resident’s reports of a leak in the property. the landlord’s complaint handling.
The complaint is about: The increase in service charges for the property. The landlord’s response to the resident’s concerns about the service charges and reported reduction in services. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of issues with the communal aerial. Concerns about the administration of her service charge account. Concerns that it had offset a compensation payment against arrears. Reports about the lift breaking down. Concerns about the impact of the lift breaking down on her health. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about: The landlord’s response to the resident’s request for the wording in a fire risk assessment to be changed. The landlord’s response to the resident’s concerns about a data breach. The landlord’s complaint handling.
The complaint is about the landlord’s handling of: Reports that the property is cold and draughty and its handling of repairs to rectify the problem. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour, including noise nuisance.
The complaint is about the landlord’s handling of the reinstatement of the resident’s flat number sign to its original location, and the level of compensation offered for this.