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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Notting Hill Genesis (202124535)

The complaint concerns: The information provided by the landlord relating to the resident’s request to be rehoused. The delay in the payment of compensation.

Paragon Asra Housing Limited (202126520)

The complaint is about the landlord's handling of the residents reports of leaks into their property, the resulting repairs and compensation amount offered. 

Sanctuary Housing Association (202107263)

The resident’s complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the resident’s complaint including their request for compensation for items damaged by mould.

Sanctuary Housing Association (202204755)

The complaint is about the landlord’s: record keeping and communication regarding tree works in the communal area; handling of concerns about the resident’s behaviour and its subsequent apology, and; complaint handling.

Saxon Weald (202122081)

The complaint is about the landlord’s response to the resident’s reports about the parking scheme it introduced.

Southern Housing Group Limited (202211508)

The complaint concerns the landlord’s handling of: The resident’s concerns about parking arrangements at her property and issues with her parking permit. The associated complaint.